Updating Assignment Layer - Override by Workers

mackenzie_firstname

Hey there 🙂 

Recently we have been having some issues updating our assignment layer manually - namely, switching the status from Declined to Cancelled. 

• We cancel our assignments using a Web App rather than Workforce, as the nature of our work means that we need to retain the declined date and comment. We simply switch the status to Cancelled. 

Recently (this week) we have noticed that the assignments revert back to Declined when/if the worker is logged in. 

We have also had the same issue trying to update our Workers layer, and have been asking the workers to delete and reload the map as a workaround for now (based on the following post: Solved: Re: How do I update existing worker information in... - Esri Community). However asking them to do this for each declined assignment is a bit too manual.

Has anyone else experienced issues trying to update the Assignment/Worker layers recently, and are there any plans to disallow the worker to override the dispatcher edits in the future? 

Thank you 🙂 

Mackenzie

ahagopian_coj

Hello!  I know your reply is a bit old but has there been any movement/update on this?  We are also having sync issues and the only way I have found to fix them is to unregister the worker's replica database.  Then the app is forced to make a new copy and they can sync again.  It is very frustrating when it is 3 am and the worker runs into sync issues just trying to get the new job list or mark one as complete.