I was trying to publish a Services for printing with ArcGIS pro follow by this article:Tutorial: Publishing additional services for printing. Although the webtool was successfully published and appears in the Server Manager and the portal. Every time I try to run it it all return a error. I try to click on the error, but nothing shows up. I already have Arcgis data store up and running, and was able to publish and run other geoprocessing tool such as buffer.
Hi Qiran,
Sorry, I am unsure what to try next. Please contact Esri Tech Support and they can help investigate your ArcGIS Enterprise deployment, verify installation settings, security configurations, etc.
I try tried that, now it gives me another error message :{"error":{"code":500,"message":"Error performing execute operation","details":[]}} here is the server log for the error.
But after I install the patch, Arcgis pro starts to consolidating data before uploading the webtool. Before the patch it just jumps to uploading services definition without consolidating the data.
Are you using ArcGIS Enterprise 10.6? If so, please try installing this patch,
ArcGIS Server 10.6 Printing and Script Tool Patch
Hope this helps,
it doesn't work, I will call them again.
you might need to replace 'localhost' with machine name that is hosting arcgis server.
localhost refers to your machine that you are working on and it seems like the printing service may not be hosted on your machine...
can you try with 'https://gis.engeo.com/arcgis/..... (as per the screenshot you posted earlier)
if that does not work, I will highly recommend you to check back with Esri Support.
it said the url is not available
try https://localhost:6443/..... instead of "http://localhost:6080"
it said it's not a print service.
just copy of the url of the service and paste that as the url while configuring your web app builder print widget
Sorry for the late reply, could you give me more info on how to apply this service?
one other thing: did the out of the box printing service (i.e. http://localhost:6080/arcgis/rest/services/Utilities/PrintingTools/GPServer ) work for you?
I already contacted them a month ago, but still no solution.
Unfortunately at this point, if I say something that'd be nothing but throwing darts in the dark. Could you pls contact support?
Nope, it's still the same error.
Looks like there is a process crash.
could you pls try with a very simple webmap containing just basemap layer (no additional operation layer or graphics etc.)?
You can check the GIS Server logs via ArcGIS Server manager.
http://enterprise.arcgis.com/en/server/10.3/administer/linux/work-with-server-logs.htm#GUID-4163D02F-5A22-4629-A2CE-3413DF54969A
could you please tell me how to check that? I'm not familiar with server, and I have to contact IT to do it. it's there any special log I should look for?
the only error I got is {"error":{"code":500,"message":"Error performing execute operation","details":[]}}
sometimes there also an error code 400.
In addition to what Randall suggested, pls check Server log, that should help diagnose too.
You should be able to capture the network traffic with the F12 browser debugger. You can track down the request to the GIS Server to which the print tool was published. I'd expect there's an error there. If you can provide the error or request at the network level, it would be helpful to diagnose this issue.
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