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Printing Issue from ArcGIS Online Map Application

IT_DeptDept

Hello everyone,

I created a map application using ArcGIS Online template ( Basic Viewer) which has printing functionality. But print is not working. I thought of browser issue and tried to print in different browser, still no luck. Here is URL for map application;

http://www.arcgis.com/apps/OnePane/basicviewer/index.html?appid=9acad5c2f1e3447fbee1472c795b0847

One more question, is there way to make "Details" tab as a default instead " Legend" in Basic Viewer template?

Thanks

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deleted-user-08X689byEKuE

I am also running into this issue and would like a solution or understanding of the problem. When I click the Print button, I'm taken to a new window which eventually tells me "An error occurred while creating the printed map." Both I (an administrator) and one of my organization's users at another location are running into this with our web maps. Thank you.

deleted-user-08X689byEKuE

I have managed to get Printing to work by adding Print Templates to the Printing Utility Services settings of the organization. Not sure why a default print option was not available for users..

SarahWillett

FYI, there is an official Bug number for ArcGIS Online printing errors concerning printing when a pop-up window is being displayed.

Bug-000095014

Seems that everyone is having printing issues of some sort with ArcGIS Online.

CCWeedcontrol

Has this issue be address? probably not since i am also having this issue.

JayLarsen

Nothing gets fixed in AGOL printing, to my knowledge. I sort of get the impression that once they get the vector tile maps thing working, that opens the door to many improvements. E.g. those vector tiles can be rendered at any resolution--maybe a higher one for printing--instead of 96 DPI web page. Let's HOPE SO!!! AGOL desperately need better printing--we need to quickly be able to get maps and legends that don't take hand-editing to be usable!

Good luck to us all!!!

DavidPlate

I'm having the same printing problem with ArcGIS online. I get an error message saying "An error occurred while creating the printed map."

Based on other comments, it looks like this problem goes back to 2012.

Michigan_StateUniversity

I am having problems with printing on GIS Viewer App. The program spins and spins and in most times it shows error and the PDF does not generate. Some other times it finally appears to have prepared a print job, but on clicking on the PDF to print, it states ERROR. Please see the image below. Can anyone help? Thank you.

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