ArcGIS Tracks- Track Lines not showing up in underlying service but appear in Track Viewer

Question

Hello,

It appears we can see our tracks from a recent flight in the Track Viewer, but when looking at the underlying service these track lines appear to be missing. There are no filters on the map/data

Track ViewerTrack Lines Esri Service

Does anyone have any insight into why this would happen? We have two weeks until these lines disappear and we need to pull the data somehow into our backup.

Thanks,

Amanda Huber

RussRoberts · Answer

We believe the using of the same account across multiple apps sending data to the track layer was causing an issue with the auto line generation of the line feature layer in the track layer. The Track viewer doesn't use that same track line and generates a line on the fly from the track points.

Emiliano_Terna · Answer

Hi @Amanda__Huber , have you found a solution to this issue or understood what went wrong? We are experiencing exactly the same behavior.

Thanks a lot

Amanda.Huber@threeriversparks.org_trpd · Answer

Hi @RussRoberts,

Thanks for looking into this further. We were collecting tracks simultaneously via two devices due to QuickCapture's display limitation at this time.  We had QuickCapture and Field Maps running for the same user during the Aerial collection.

To clarify, do you know why Map Viewer and Track Viewer would have a difference in how these "double" tracks are viewed? We currerntly have an Esri support case open for this, but would like to know if this is a bug or known limitation by the developers.

Thanks,

Amanda Hu