Long load time for initial location in Indoors app

Question

When first opening the Indoors app or getting to an area where our beacons are located, it takes anywhere from 20 to 30 seconds for the blue dot to show in the app. I'm wondering if anyone else as encountered this and if there is anything we could try to cut down on that load time. I realize 20 seconds isn't a huge amount of time but it feels like it is when you're trying to get directions and I am concerned that it will deter our users from using the app. The pulsing location icon isn't super obvious so it sort of feels like the app isn't doing anything.

Would more beacons help this? We are debating if we need to put more up anyway, as the dot is slow to keep up in some areas.

PatrycjaReliga · Accepted Answer

Hi Molly, thanks for your question!

The delayed appearance of the blue dot is most likely caused by the amount of data that needs to be fetched from the Indoor Positioning Data Service (IPDS) used by your IPS-aware map. Adding more beacons won’t address this issue, as it’s related to data loading rather than signal availability.

The good news is that an improvement is already in the works and is targeted for the upcoming Maps SDK 200.8 release, expected in just a few weeks. That said, if you're using indoor positioning through ArcGIS Indoors Mobile 2.x, you’ll need to wait a bit longer. For technical reasons, the Indoors app typically uses the second-to-latest Maps SDK version, so the improvements won’t be available there until the end of the year.

If instead you're working with a custom app built on the Maps SDK, you'll be able to benefit from the update as soon as 200.8 is released.

Hope that helps.