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ArcGIS Pro 3.4.3 keeps crashing when closing a project or opening another project

ScarletMaguire

I am using Pro version 3.4.3., and I have several projects on the go at the moment. The main problem I'm having is that whenever I try to open another project, or just close the project I am using, ArcGIS Pro just crashes and I can only close the program in task manager. Also, when I am in a project the "backup in progress" message appears A LOT and I have to pause work while it processes. Overall, ArcGIS is also running quite slowly and making even simple tasks take a long time. There is nothing wrong with my PC setup and all other software I have is working fine, this problem is definitely within Arc itself. This problem is happening with all my projects, old and new.

I have repaired the software within Windows but this didn't help. Any advice would be appreciated.

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Accepted answers

danretired

If this is a recent occurence, then you might want to try

How To: Perform an ArcGIS pro Soft Reset

you may also want to try some of the offerings in the Related posts to your post, like...

Solved: ArcPro 3.4.3 crashing when changing symbology - Esri Community

there are lots of possible issues (video, drivers etc etc

All comments

ScarletMaguire

After following some of the instructions on this page Solved: ArcPro 3.4.3 crashing when changing symbology - Esri Community

The problem seems to have been solved! Thanks for the advice.

danretired

It doesn't do anything to the projects since they aren't being touched. Besides "renaming" something means that it will be untouched and a new requirement (eg registry name) will be created

ScarletMaguire

Hi, thanks for the advice. Please excuse the ignorant question, does a soft reset wipe any important data (e.g. layers, custom toolboxes) from my projects?

ScarletMaguire

Hi, my projects are on C: drive, definitely not on a network drive! And I do have one custom toolbox with one script in it but nothing major.

Robert LeClair

Is your project on your C: drive or a network drive? Do you have any custom toolboxes with models or python scripts?

danretired

If this is a recent occurence, then you might want to try

How To: Perform an ArcGIS pro Soft Reset

you may also want to try some of the offerings in the Related posts to your post, like...

Solved: ArcPro 3.4.3 crashing when changing symbology - Esri Community

there are lots of possible issues (video, drivers etc etc

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