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Blank page in edit and public mode

djager_fcps

We published an ArcGIS Dashboard to the public about a month ago, and everything seemed to run fine.

However, randomly this week - opening any ArcGIS Dashboard content - whether published, or in edit mode it begins loading with the three blue blocks as normal, but then stops and leaves a blank white page.

Strangely, other ArcGIS Online content like Web Maps and Apps load fine - but just not any Dashboard content.

Four error messages display in the console, if this helps:

Any help, thoughts and advice would be helpful.

Thanks

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Accepted answers

Anonymous User

I was able to open my dashboards without incognito mode by disabling a Mendeley Web Importer extension.

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JasonSmolinski

Also having trouble.

I can successfully use Dashboard Classic, but not "Dashboard" proper. This includes creating new, editing existing, or simply viewing.

Cannot even view Johns Hopkins' famous Covid dashboard anymore.

Does not matter which browser I try.

DavidNovak

Hello dear @Anonymous User ,
thanks for the idea! We were able to disable this extension and Dashboards starts to work.

Dear @djager_fcps or @SandraLuken1 ,
do either of you have an open case with Esri technical support? Will you be able to consult this issue with Technical Support? This must be solved by either Esri or Mendeley.

@PavelČupr

Anonymous User

I was able to open my dashboards without incognito mode by disabling a Mendeley Web Importer extension.

djager_fcps

Thanks, this is another thing which has been suggested, but unfortunately we only have control over certain extensions in both Chrome and Edge from our IT. We tried turning off the ones we could, but no avail.

SandraLuken1

@djager_fcps Can suggest reviewing the browser extensions that are enabled. May find by disabling certain ones will allow dashboards to be viewed without incognito mode.

Anonymous User

I am having the same issues for all dashboards I have created...dashboards shared both with my organization and publicly appear white when I try to open them in edit or view mode. However, I just opened an incognito browser and they opened without an issue.

Anonymous User

I am having the same issues for all dashboards I have created...dashboards shared both with my organization and publicly appear white when I try to open them in edit or view mode. I just opened an incognito browser and they opened without an issue.

djager_fcps

Not yet, we have both Esri and our IT looking into this. Web traffic suggests it could be a Javascript chunk being blocked, but not confirmed.

djager_fcps

Unfortunately, our IT doesn't allow us to use incognito mode. I suspect it could work though on this.

DavidNovak

@djager_fcps

Do you have any solution for this issue?

Dear @SandraLuken1 , we have another customer with this issue. And yes, they are able to open Dashboards in incognito mode. Do you have any hind or ideas where this issue could be?

SandraLuken1

Any difference with other browsers or private/incognito mode?

ABishop

Hello,

Have you checked the data sources used in the dashboard? Could they have been removed, renamed, or the permissions changed? How about server property changes? or licensing? There could be a variety of reason for the errors you are receiving.

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