Imagine this… you’ve lost access to your custom templates for your web apps in ArcGIS Online, now what?? If you try to share a map as an application, and there is no longer an option to choose one of the various application templates provided by ArcGIS Online or other configurable app templates, you may need to reset your templates group.
Indeed this can be frustrating, and nerve racking but we feel your pain and we’ve seen this before. We’ve also heard from our Admin Tools users and have responded to this question a number of times. The following solution has been provided in the Kbase:
