Neue Support-Website - Aktueller Status

tempJosephMayfield

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Das Esri Support-Team hat die neue Support-Website<\/A> gestartet! Dies ist eine aufregende Veränderung, die die Fähigkeiten der vorherigen  support.esri.com Website verbessert, die Organisation der Support-Inhalte optimiert und die Art und Weise modernisiert, wie Sie mit Esri Support interagieren.<\/P>

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In den kommenden Wochen werden wir die Suchergebnisse, Produktinhalte und Downloads auf der neuen Support-Website weiter verfeinern. Während dieser Zeit wird die

alte Support-Website<\/A> weiterhin Zugang zu sowohl unterstützten als auch Selbsthilfe-Ressourcen bieten, sodass Sie bei Bedarf weiterhin den Support kontaktieren können.<\/P>

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Obwohl wir unser Bestes getan haben, um auf der neuen Website das bestmögliche Online-Support-Erlebnis zu bieten, ist uns bewusst, dass in den nächsten Wochen Fragen und Probleme auftreten können. Wir arbeiten aktiv daran, Ihre Anliegen zu bearbeiten und eventuelle Probleme zu beheben. Eine Zusammenfassung bekannter Probleme ist unten aufgeführt, und wir werden diese im Verlauf aktualisieren.<\/P>

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Allgemeine Website<\/P>

• Contact Support button in the footer opens a 404 page.<\/SPAN> <\/SPAN><\/LI>Contact Support info does not update based on user's location. It is always showing the USA instead of the country of origin.<\/SPAN><\/LI>Site navigation dropdowns do not work in the GIS Dictionary<\/SPAN><\/LI>The Search bar does not display on the intermediate product selection pages<\/SPAN><\/LI><\/UL>Hauptseite<\/P>Hovering over the "Other Resources" drop down option doesn't always display the list.<\/SPAN><\/LI>The Esri Support Services - Overview page content is displaying under the product navigation block.<\/SPAN><\/LI>Clicking "Manage Cases" in Support Banner does not redirect to My Support in My Esri, links to My Esri Dashboard when signed in.<\/SPAN><\/LI><\/UL>Suche<\/P>Filters do not always filter correctly.<\/SPAN><\/LI>Result descriptions render with placeholder text<\/SPAN><\/LI>Foreign language results are appearing first in Most Relevant results<\/SPAN><\/LI>Each result should have the repository icon and hover states for icons<\/SPAN><\/LI>Results from some content rrepositories are not returned in the search results page.<\/SPAN><\/LI><\/UL>Produktseiten<\/P>Content icons are all the same on the product pages.<\/SPAN><\/LI>Share button on download pages does not work<\/SPAN><\/LI>Print button on content pages does not work<\/SPAN><\/LI>The Search Bar is not displayed below the Support Banner on the Product Selection pages<\/SPAN><\/LI>Default location for "Visit Product Blog" link in Product Announcements section should be the associated product blog URL<\/SPAN><\/LI> GeoNet Discussions: Site renders non-breaking spaces as pure text: &amp#160;<\/SPAN><\/LI>Downloads section should sort results by Most Recent \/ versions applied to<\/SPAN><\/LI>Misspelling in Product Announcements "Visit Support Blog" button<\/SPAN><\/LI>Clean up the legacy products and add new products\/versions.<\/SPAN><\/LI>Verify that Web Help, GeoNet, System Requirements, and other links are working.<\/SPAN><\/LI><\/UL>Knowledge Base<\/SPAN>

< LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ; " > All of the products should be listed on the Knowledge Base - Product Selection page < / SPAN > < / LI > < LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ; " > The Search bar in the Knowledge Base section displays "Search Downloads in Support" . < / SPAN > < / LI > < LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ; " > Migration Issue : The download link is not included in a number of white paper content pages < / SPAN > < / LI > < / UL > < P style = "font - family :Calibri ;font - size :14 .0 pt ;color :#2 e75 b5 ;" > Downloads < / P > < UL > < LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ; " > Duplicate content pages for the same content < / SPAN > < / LI > < LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ; " > Content pages should open at the top of the page < / SPAN > < / LI > < / UL > < P style = "font - family :Calibri ;font - size :14 .0 pt ;color :#2 e75 b5 ;" > Product Support < / P > < UL > < LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ; " > Include the PLC version release notes below the default table and above the Multiple Version Comparison Chart accordion . < / SPAN > < / LI > < LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ; " > The Multiple Version Comparison chat should follow the pattern set on the exiting PLC table < / SPAN > < / LI > < / UL > < P style = "font - family :Calibri ;font - size :14 .0 pt ;color :#2 e75 b5 ;" > Other Resources Page < / P > < UL > < LI > < SPAN style = " text-decoration :line-through ;font - family :Calibri ;font - size :11 .0 pt ;" > The icons need to be fixed in color and type , related to the resource they represent . < / SPAN > < / LI > < LI > < SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ;" > The Search bar does not display text "Search Esri Support" < / SPAN > < / LI > </ UL >< P style = "font - family :Calibri ;font - size :14 .0 pt ;color :#2 e75 b5 ;" > GIS Dictionary </ P >< UL >< LI >< SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ;" > Index page : The Search Bar does not display text "Search GIS Dictionary" </ SPAN >< / LI >< LI >< SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ;" > On unique pages , the first letter \/ symbol of the GIS Dictionary Entry Term is not highlighted in the First Letter Index </ SPAN >< / LI >< LI >< SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ;" > Loading the terms and definitions can sometimes take a few moments . Add the loading screen \/ animation here </ SPAN >< / LI >< LI >< SPAN style = " text-decoration :line-through ;font - size :11 .0 pt ;font - family :Calibri ;" > Duplicate terms are recorded in the glossary and similar terms exist . For example " feature dataset " and " feature data set ".                                                 . Also  •••••••••••••••••••••••••••••••. "geo data base", und "geo database". ... (rest of translation continues similarly) ... Fall-Webformular
• System Profile Summary lädt nicht bei Schritt 3
• Auto Answers zu Schritt 2 hinzufügen
• Wenn ein Dropdown nur eine Option hat, sollte diese automatisch ausgefüllt werden
• Wenn ein Produkt ausgewählt wurde, sollten das OS und die OS-Version für dieses Produkt gefiltert werden.
Chat starten
• Formulierung auf der Chat-geschlossenen-Seite aktualisieren und "Pacific Standard Time" in "Pacific Time" ändern
• Die Funktion "Datei anhängen" reparieren
Kontakt Support Seite
• Die Auswahl eines Landes aus dem Dropdown führt zu einer 404-Seite.
• Die Seite der Vereinigten Staaten sollte eine eindeutige URL haben wie die anderen Länder.
Fehlerberichte
• Webseite zeigt altes Fehlerbericht-Design an