create users sample keeps hitting 500 error?

Question

I modified the create users functions from the Clone portal sample to create users in our new stack from the old portal. The script seems good, works for a few users then starts hitting 500 errors all the others (600+). Error: java.lang.Exception: The server at 'https://mynewportal.com:7443/arcgis/sharing/rest/community/createUser' returned an error. Unable to signup user. ["Unable to add user."] (Error Code: 500) Anybody have any ideas what I might be doing wrong? I thought it was a certificate issue, but that looks ok. Thanks for any input! from arcgis.gis import GIS source_password = '*' target_password = '*' source = GIS("https://ouroldportal.com/arcgis", "arcgisportaladmin", source_password) target = GIS("https://ournewportal.com/portal", "arcgisportaladmin", target_password) target_admin_username = 'arcgisportaladmin' source_users = source.users.search('!esri_ & !arcgisportaladmin', max_users=700) for user in source_users: print(user.username + " : " + str(user.role)+ " : " + str(user.idpUsername)) print (len(source_users)) # filter out system and initial administrator accounts target_users = target.users.search('!esri_ & !arcgisportaladmin & !system_publisher', max_users=700) print (target_users) for source_user in source_users: try: target_user = target.users.get(source_user.username) if target_user is not None: print('Deleting user: ' + target_user.fullName) target_user.reassign_to(target_admin_username) target_user.delete() except: print('User {} does not exist in Target Portal'.format(source_user.username)) def copy_user(target_portal, source_user, pw): # See if the user has firstName and lastName properties try: first_name = source_user.firstName last_name = source_user.lastName except: # if not, split the fullName full_name = source_user.fullName first_name = full_name.split()[0] try: last_name = full_name.split()[1] except: last_name = 'NoLastName' source_level = source_user.level if source_level == str("1"): source_role = 'org_viewer' if source_level == str("2"): source_role = 'org_user' if source_user.provider == 'enterprise': source_password = None if source_user.provider == 'arcgis': source_password = pw try: # create user target_user = target_portal.users.create(username = source_user.email, firstname = first_name, lastname = last_name, email = source_user.email, role =source_role, provider =source_user.provider, level=source_level, password=source_password) # update user properties target_user.update(source_user.access, source_user.preferredView, source_user.description, source_user.tags, source_user.get_thumbnail_link(), culture=source_user.culture, region=source_user.region) return target_user except Exception as Ex: print(str(Ex)) print("Unable to create user "+ source_user.username) return None for user in source_users: print("Creating user: " + user.username) copy_user(target, user, 'TestPassword@123')‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Anonymous User · Answer

Have you ever resolved this? Exactly the same happened here, I could create a first user, but then I get the 500. yes, via idp_username it works, but it also allows to create users that are non-existent in the active directory which is really wierd!

MikeButt · Answer

We were experiencing the exact same issues.  I was able to add the first enterprise user successfully but then all following users failed with the error message Unable to signup user. ["Unable to add user."].  Did you ever solve this?  We are on 10.6.1 fully patched.

The only way we could get this working with enterprise was to add the idp_username to the list or parameters.

Anonymous User · Answer

Hi James - have you made any progress on this issue?  I am following the esri "clone portal users" example and run into a similar error:

https://server.com:7443/arcgis/sharing/rest/community/createUser' returned an error. The user account cannot be created as the role assigned to it does not exist.

I am also trying to do this with IWA for a new Portal in 10.6.1.  I am trying to migrate users, content, etc from the old Portal to the new Portal.  I am even hard coding 'org_user' and that does not work.  I print out the different built-in roles as well to make sure I am using the correct name.

Thanks,

Randy