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Sollte die Berechtigung "Authorized Caller" erteilt werden?

BillBott

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In unserer Organisation erstellen die Frontline-Manager neue Konten für neue Mitarbeiter und reichen Berechtigungsanfragen für sie auf myesri ein. Es ist großartig und funktioniert ziemlich gut. Eine Sache, von der ich denke, dass sie früher funktionierte, aber jetzt nicht mehr für uns funktioniert, ist die Berechtigung "Authorized Caller". Die Manager fügen diese Berechtigung nicht hinzu, ich glaube nicht, dass sie es versuchen – also gehe ich immer hinein und füge diese Berechtigung manuell zur Berechtigungsliste hinzu und klicke auf "submit".<\/P>

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Aber es bleibt nie bestehen.<\/P>

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Ich weiß, der Workaround ist, zum Bereich "authorized caller" zu gehen und sie dort hinzuzufügen, aber es wäre wirklich toll, wenn diese kleine Berechtigung funktionieren würde oder aufhören würde, mich zu necken und einfach verschwinden würde , vorzugsweise Ersteres. <\/P>

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Kann ein Video\/Screenshare machen, falls das keinen Sinn ergibt. <\/P><\/BODY><\/HTML>

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Accepted answers

TeresaDolan

@BillBott

Hi Bill,

I wanted to let you know that this is fixed! We just deployed the fix for this issue you reported. Let me know if you encounter an issues with it.

Thanks for letting us know about it.

Teresa

TeresaDolan

Bill sent me the video of the issue, and it is clearly a bug in My Esri.

For admins who may have also encountered this, too, the bug is that if you fill out the "Take authorized caller actions" section on the form you see from My Organizations > Users > Manage Requests when you grant a user permissions, the authorized callers settings don't "take". You have to add them again using another method (My Organizations > Users > Manage Authorized Callers > Add Caller, or My Organizations > Users > Edit Permissions) as a workaround.

I will put a bug in our system for our developers to fix.

Once we deploy the fix, we'll let you know in the Release Notes the My Esri Product Owner Josh Beaton posts here on GeoNet. (If I remember, I'll post a reply here as well.)

Thanks again, Bill, for reporting this.

All comments

BillBott

Just seeing this now! Thank you, I will give it a go.

TeresaDolan

@BillBott

Hi Bill,

I wanted to let you know that this is fixed! We just deployed the fix for this issue you reported. Let me know if you encounter an issues with it.

Thanks for letting us know about it.

Teresa

TeresaDolan

Sorry, no ETA yet. Continue to use the workarounds (using Add Caller or Edit Permissions) at this time.

BillBott

Checking if there is any ETA on this? Hit it a lot recently and anxious for fix 😃

BillBott

Thanks again Teresa, it took a few users coming to me after the fact asking for access to figure out it wasn't working. Glad we got to the bottom of it, and I look forward to the fix!

TeresaDolan

Bill sent me the video of the issue, and it is clearly a bug in My Esri.

I will put a bug in our system for our developers to fix.

Once we deploy the fix, we'll let you know in the Release Notes the My Esri Product Owner Josh Beaton posts here on GeoNet. (If I remember, I'll post a reply here as well.)

Thanks again, Bill, for reporting this.

TeresaDolan

I didn't see a link to your movie anywhere, but the "null" users you point to in the image above are legitimate. You've invited several folks to your organization, and since they haven't accepted their tokens yet, My Esri has no usernames for them yet. So they are correctly shown as "null" in your screenshot.

I'm looking for something like this:

BillBott

Interesting. In the post event, it returns what is supposed to be an alphabetized list of all callers - except for "kyle" who I just added. Perhaps also related are the two null records right about where Kyle would fall.

Does that help? I'm all out of grants now unless I start making fake users. Also recorded a B grade video of said strangeness. Let me know what else I can do to help.

TeresaDolan

Thanks for the screenshot, Bill. That is from My Organizations > Users > Edit Permissions, correct?

The caller settings from there should definitely "stick".

I don't think we need a movie at this point (mostly because I don't want you to have to post private information), but could you try again, but this time with the developer tools of your browser open? View its Network tab, and keep an eye out for any text that comes up in red. A screenshot of that with any errors would be helpful.

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