I am unable to access my photo library to add photos in Story Maps.

Question

I can only add a photo if I have copied to desktop first.  My iPhoto library is not accessible.  I read that, in the older version of Story Maps, the privilege level was an issue, but I am an administrator, so I don't think that is an issue.  Also, I cleared my cache and cookies and upgraded to Catalina from Yosemite (so I skipped a few OSs) in order to try to fix this issue.

I included two screenshots.  The first shows the inaccessible photo files.  Here the setting is "Custom" files format.

The second screenshot shows that the files appear accessible once I switch over to "All File" format.  However, when I click on a photo library, the window closes and I am back to square one in the Story Map.

Screen Shot 2020-01-09 at 9.23.55 PM.png

Screen Shot 2020-01-09 at 9.23.16 PM.png

rburkebsrc_0-1645045630193.png

HollyTorpey_LSA_1-1645045564631.png

KathrynBuckley · Answer

I am going to keep investigating.  My husband is running Mojave 10.14.6 as well on his Mac, and the photo library is accessible, so it is not the OS, especially now that I have turbocharged my laptop with Catalina.  I also don't think it is a permissions thing, as I can access photos from his Mac on both my public and organization account, but not mine.  It must be a random Mac glitch.

oevans_storymaps · Answer

Kathryn -- thanks for the follow-up. I'm not able to browse the Photo Library on my Mac from the story map builder, but I guess I learned something new today that it might be possible under some conditions. I'm running Mojave (10.14.6). Maybe it's an account permissions thing?

Anyway, I'm glad (we both) have a workaround for now).

KathrynBuckley · Answer

Hi Owen,

Thanks for your speedy response.  However, I just went on my husband's Mac, and was able to access the Mac Photo Library from Story Maps without issue.  If it was a proprietary issue, wouldn't I experience the same problem on his computer?  Also, I got some feedback from a friend of a friend who is at ESRI who uses a Mac and also has not issues accessing photo library.

For the time being, I will continue to drag photos onto desktop, but there has got to be a glitch somewhere on my Mac, but I can't figure out what it is.  I thought downloading Catalina would help, but that has just messed up all my Microsoft files.

Please keep me updated if you have any other information that might help.  Thanks again!  I appreciate your assistance!