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Can not save my web maps

XanderWang

I am unable to save my online maps which is created through ArcGIS Online service. I tried to click on the save menu. For the first and second times, there was no response. It popped up a window on the third click. After I entered necessary info and clicked the save button, it was showing "Saving map to my content", but it was stuck there and no response any more.

I did successfully save my maps about one week ago in the say way. But don't know why it is not working now. I guess there might be some problems with your servers?

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AdrianWelsh

Paul,

I would suggest starting a new thread with your question about this (and be sure to put it in the 'appropriate' place - likely ArcGIS Online). Also, you may want to post some screen shots and some step-by-step steps you have taken.

Paul_Daugherty

I cannot save or save as my web map. The buttons are unavailable. I have several layers types in my map including: kml, cvs, wms, GeoRss. When I initially added the data to the map, I had no problems. Now when I open the map to edit it, the save and save as buttons are gone. Any help is greatly appreciated.

Thanks,

Paul

JochenAlbrecht

I have the same issue - even without adding any new file.
In my case, I am reusing a lab exercise that worked this past fall but now does not anymore.
Specifically, I search for and find jjerski's "Plates 4 Types" map. As of this year, I cannot Save-as this map (regardless of browser). Indidentally, when I click the More Details... button, nothing happens either.
This is not a very good/impressive start into my class' first lab exercise.
Cheers,
Jochen

MikeMinamiP1

Xander,

I can't save your map either.

It turns out there are polygons (below) in your feature layer that have no vertices. How was this data created? Do you have the original data we can test with? We will now check for this case when saving the map, but the underlying problem is that the data shouldn't be this way.

{FID: 7, CSDNAME: "Aroland 83"}
{FID: 12, CSDNAME: "Ville-Marie"}
{FID: 17, CSDNAME: "Englehart"}
{FID: 30, CSDNAME: "Pays Plat 51"}
{FID: 35, CSDNAME: "Shoal Lake (Part) 39A"}
{FID: 40, CSDNAME: "Factory Island 1"}
{FID: 74, CSDNAME: "Saint-Lambert"}
{FID: 86, CSDNAME: "Deseronto"}
{FID: 93, CSDNAME: "Christian Island 30A"}
{FID: 105, CSDNAME: "Thessalon"}
{FID: 116, CSDNAME: "New Credit (Part) 40A"}
{FID: 124, CSDNAME: "Chichester"}
{FID: 135, CSDNAME: "Lansdowne House"}
{FID: 139, CSDNAME: "Big Island Mainland 93"}
{FID: 151, CSDNAME: "Rainy River"}
{FID: 159, CSDNAME: "Sabaskong Bay 35D"}
{FID: 173, CSDNAME: "Gore Bay"}
{FID: 177, CSDNAME: "Duhamel-Ouest"}
{FID: 228, CSDNAME: "Rivi�?�e-Beaudette"}
{FID: 243, CSDNAME: " "}
{FID: 248, CSDNAME: "Westport"}
{FID: 254, CSDNAME: "Waltham"}
{FID: 306, CSDNAME: "Grenville"}
{FID: 323, CSDNAME: "Clerval"}
{FID: 333, CSDNAME: "Saug-a-Gaw-Sing 1"}
{FID: 354, CSDNAME: "Agency 1"}
{FID: 355, CSDNAME: "Peawanuck"}
{FID: 370, CSDNAME: "Notre-Dame-de-Bonsecours"}
{FID: 378, CSDNAME: "Mattawa"}
{FID: 384, CSDNAME: "South River"}
{FID: 401, CSDNAME: "Bear Island 1"}
{FID: 408, CSDNAME: "Pic Mobert North"}
{FID: 425, CSDNAME: "Rapide-Danseur"}
{FID: 443, CSDNAME: "La Reine"}
{FID: 445, CSDNAME: "Newbury"}
{FID: 450, CSDNAME: "Burk's Falls"}
{FID: 453, CSDNAME: "Lake Helen 53A"}
{FID: 485, CSDNAME: "Chapleau 75"}
{FID: 486, CSDNAME: "Pic River 50"}
{FID: 495, CSDNAME: "Rocky Bay 1"}
{FID: 504, CSDNAME: "Duck Lake 76B"}
{FID: 509, CSDNAME: "Long Lake 58"}
{FID: 530, CSDNAME: "Sabaskong Bay (Part) 35C"}
{FID: 562, CSDNAME: "Cobalt"}
{FID: 573, CSDNAME: "Point Edward"}
{FID: 574, CSDNAME: "Aylmer"}
{FID: 577, CSDNAME: "Roquemaure"}
{FID: 583, CSDNAME: "Lac-Duparquet"}
{FID: 600, CSDNAME: "MacDowell Lake"}
{FID: 616, CSDNAME: "N�?��??ec"}
{FID: 618, CSDNAME: "Prescott"}
{FID: 35, CMANAME: "Toronto"}
{FID: 81, CMANAME: "Toronto"}
{FID: 90, CMANAME: "Toronto"}
{FID: 155, CMANAME: "Toronto"}
{FID: 162, CMANAME: "Toronto"}
{FID: 172, CMANAME: "Ottawa - Gatineau (partie du Qu�??ec / Quebec part)"}
{FID: 186, CMANAME: "Toronto"}
{FID: 275, CMANAME: "Toronto"}
{FID: 406, CMANAME: "Toronto"}
{FID: 448, CMANAME: "Toronto"}
{FID: 477, CMANAME: "Toronto"}
{FID: 607, CMANAME: "Toronto"}
{FID: 615, CMANAME: "Toronto"}
{FID: 644, CMANAME: "Ottawa - Gatineau (partie du Qu�??ec / Quebec part)"}
{FID: 678, CMANAME: "Toronto"}
{FID: 769, CMANAME: "Toronto"}
{FID: 792, CMANAME: "Toronto"}
{FID: 41, CMANAME: "Ottawa - Gatineau (partie du Qu�??ec / Quebec part)"}
{FID: 166, CMANAME: "Ottawa - Gatineau (partie du Qu�??ec / Quebec part)"}
{FID: 185, CMANAME: "Ottawa - Gatineau (partie du Qu�??ec / Quebec part)"}
{FID: 332, CMANAME: "Toronto"}
{FID: 339, CMANAME: "Toronto"}
{FID: 348, CMANAME: "Toronto"}
{FID: 427, CMANAME: "Toronto"}
{FID: 428, CMANAME: "Toronto"}
{FID: 447, CMANAME: "Toronto"}
{FID: 454, CMANAME: "Toronto"}
{FID: 574, CMANAME: "Toronto"}
{FID: 593, CMANAME: "Toronto"}
{FID: 704, CMANAME: "Toronto"}
{FID: 779, CMANAME: "Toronto"}
{FID: 796, CMANAME: "Toronto"}
{FID: 4, CMANAME: "Toronto"}
{FID: 19, CMANAME: "Ottawa - Gatineau (partie du Qu�??ec / Quebec part)"}
{FID: 31, CMANAME: "Toronto"}
{FID: 122, CMANAME: "Toronto"}
{FID: 290, CMANAME: "Toronto"}
{FID: 372, CMANAME: "Toronto"}
{FID: 443, CMANAME: "Toronto"}
{FID: 577, CMANAME: "Toronto"}
{FID: 584, CMANAME: "Toronto"}
{FID: 647, CMANAME: "Kingston"}

Thanks

Mike

XanderWang

Hi Mike,

Here is the web map I was trying to do "Save As":
http://www.arcgis.com/home/webmap/viewer.html?webmap=774cd11e03f24f4fa1a780c0416d3a53

The polygon layer I was talking about is "Census subdivision", which is already included in this saved web map. The zip file for this layer is only about 600 KB, the browser is Google Chrome. There are 48,244 vertices in this layer.

Xander

MikeMinamiP1

Xander,

How big is your web map? You can look at the item details page. It may be too large. As it gets larger than 5MB, it means you have too much data. What browser are you using? We tell people that web maps can handle up to 1000 features. However, features are not the true limit, but rather the graphic points that make up the features. So, for example, if you have a polygon layer where the polygons have lots of vertices, you will reach the limits of a browser much more quickly. I suspect this may be the problem.

If you can share the URL to your web map, we can look. Or share the shapefile you loaded into it. Further, open the shapefile in ArcMap and see how many vertices there are. If you can generalize the data, that will help.

Thanks,

Mike

XanderWang

Hi,

It seems that "Save As" is still not working for me. I have tried to create a new map by uploading some simply layer files and when I hit save, it did work. But the same problem occurred when I uploaded a complex layer including about 500 irregular polygons. I checked my layer files in ArcMap and there was nothing wrong with it. I am pretty sure that this layer file has been saved successfully in my previous web maps.

Thanks,
Xander

JerryGarcia1

Hey Mike,

It works now. Thanks for quickly addressing the issue.

MikeMinamiP1

We have tracked down the issue. We will address this in a patch for this week. So by Friday, it should just work.

Thanks for providing your web maps to help in tracking this down.

Mike

MikeMinamiP1

Thanks for sharing your web maps. I can reproduce the problem in that I can't do a save as either. We'll have to investigate this.

Mike

JerryGarcia1

I just want to save the map, not make a copy which is what save as does.....but that is not working either. The dialog box comes up but when hitting save it just freezes. If you hit save nothing at all happens. I don't want to post a link to the maps in the forum. I will PM you.

MikeMinamiP1

Jerry,

Can you share one of your maps publicly so I can try to do Save As?

Thanks,

Mike

JerryGarcia1

After checking out the rest of my maps it is clear that any map where I uploaded a shapefile can no longer be saved. Any map where the map service is on our server is fine. So Mike, does that mean I have to remake all of those maps? They worked last week. I guess it has to do with the new update.

XanderWang

Hi Mike,

I tried to do "Save As" for this web map:
http://www.arcgis.com/home/webmap/viewer.html?webmap=774cd11e03f24f4fa1a780c0416d3a53

But there was no response at all, would you please help check if this is because there are something wrong with the map layers? Or else it is the problem of ArcGIS Online itself?

Thanks.

Xander

JerryGarcia1

I did clear my cache.

It is similar to one of the other posts. After I try to save AGOL freezes some components of the map (groups, my content, ect..) I can still do a "save as" which makes a copy of the map but I have a web making application based on the map I am trying to change. AGOL was working fine for me until yesterday. I will send out some emails this morning to see if other folks in the city I work for are having the same problem.

StormySupiran

Mike

Thanks for the insight, After looking back at my data I found the null value you were talking about. Not sure how that ended up there, but I deleted it out. and reloaded the shapefile ( I upload a zipped shapefile) and it seems to be working now. The error must have come about in my last upload. But anyway, that seems to have solved my problem, and like you said it wasn't something visible. Thanks again for your help Mike

Thanks,
Alexvalunet

MikeMinamiP1

Alexvalunet,

We have found this public map authored by you:

http://www.arcgis.com/home/webmap/viewer.html?webmap=ee0c9a1406474ca98cb82ec3de2f2530

where it can't be saved. It turns out there is a problem with the layer, one of the features in it has a null geometry. We can make a fix to work around the problem, but the real problem is how did the layer end up this way.

How did you add this layer to the map? Did you upload a shapefile? There may be an error in the shapefile.
Did you subsequently edit the layer in the web map?

If you have the original data to share, we can take a look.

Also, we can fix this web map and remove the bad feature (you can't see it anyway). Let us know.

Thanks

Mike

MikeMinamiP1

Jerry,

You aggressively cleared your cache? In Chrome, it's "since the beginning of time", deleted all saved content, etc?

So you can't see any of your content or groups?
Is everyone in your organization having this problem or just you?
Do you recall when you were last able to access your content?
Have you made any changes that could have affected your access?

I suggest you call Esri Technical Support. The issue appears to be beyond what we can solve in the forums.

Thanks,

Mike

JerryGarcia1

I have an organization account. Just cleared my cache...no dice.

MikeMinamiP1

Jerry,

What kind of account do you have?
Can you try aggressively clearing your browser cache?

Thanks,

Mike

JerryGarcia1

Tried in every browser. Still not working.

JerryGarcia1

I am having the same problem. Tried on several different computers. Also can not navigate to my content or my groups.

MikeMinamiP1

Alexvalunet,

Any chance you can share your map with everyone and post the URL here?

Thanks,

Mike

StormySupiran

It's a subscription account
I'm using Google Chrome Version 31.0.1650.63 m
and editing an existing map that I created.

Thanks,
Alexvalunet

MikeMinamiP1

What kind of accounts do you have, public (free) account or subscription?
What browser and version are you using?
Are you editing existing web maps or creating new ones?

Thanks,

Mike

DanielEstrada

I am also experiencing the inability to save my maps to AGOL. It takes several tries to even get the Save As dialog box to pop up and then it will not save but just get stuck in "Saving to my content."

I have tried cleaning the cache and restarting and nothing has cleared up.

Daniel

StormySupiran

I am also having the same problem with my map online. Every time I go to hit save, nothing happens and it just stays there. I also notice it seems to lock the map up in the way that I can not select anything from the ArcGIS drop down menu. I first noticed this problem last Thursday 12/12. I have used this map for over a year with no problem till now. Any insight into this would be helpful.

Thanks,
AlexValunet

XanderWang

Hi Mike,

I have tried to save my online map through several computers, unfortunately I got the same results - no response at all.

I also noticed that the zoom slider of the map viewer (http://www.arcgis.com/home/webmap/viewer.html?webmap=####) now becomes into four buttons: + (zoom in), default extent, - (zoom out), find my location. I remembered that there was a slider before.

Thanks.

Xander

XanderWang

Hi Mike,

I have tried again but I got the same problem. Is this because there are many layers in my map?

I am not sure if it is the internet problem, I will try other networks later.

Thanks.

Xander

[ATTACH=CONFIG]29871[/ATTACH]

save.jpg

MikeMinamiP1

I don't know why saving didn't work for you. We have not been experiencing any issues. Perhaps there was an internet connection issue? If you continue to have problems, let us know.

Thanks,

Mike

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