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PrintTask is not working after secured Map Service

tomwang1

In My Silverlight app, PrintTask was working with no problem. But after to set a Map Service to allow "Private, available only to selected users", then I got a error msg:

"{Error code '400': 'Unable to complete operation.'

Error executing tool.: Layer "Custom Layer": Unable to connect to map server at http://myserver/arcgis/rest/services/DynamicMap/MapServer.

Failed to execute (Export Web Map).

Failed to execute (Export Web Map Task).}"

I did set printTask.ProxyURL = Proxy_URL, also with this proxy, I can call the Map Service and display it on my map control with no problem but cannot print with the MapService?? Please help on this!!

Thanks,

Tom

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Travis_L_Riffle

I have this problem as well. Did anyone else resolve this?

CatalinBrad

Hi,

I have the same problem. Did you found a solution for it? I'm using Api 3.3 for Silverlight and Arcgis server 10.3.

tomwang1

Khairul, your help is really appreciated!

I did check the log error. But I don't know what I am missing. My secured map service is successfully showing on my map control with my proxy. I guess that my proxy set correctly. The problem is to print it.

"Layer "Custom Layer": Unable to connect to map server athttp://myserver/arcgis/rest/services/DynamicMap/MapServer.

Failed to execute (Export Web Map)."

khairulamri

try to print you secured map services (you will get the errors as you mentioned), after that see the ArcGIS Server log. the error message in ArcGIS server log is the indication for you to know the root cause as I mentioned in previous post.

tomwang1

Thanks Susan for sharing!

But this does not work for me. My problem is to print a map with a secured map service.

SusanJones

We had this problem after the upgrade of Internet Explorer 8 across to Internet Explorer 10/11.

To get around this, the service user will require the change to it's profile

Control Panel -> Internet Options -> Advanced -> Security

Uncheck "Check for publisher's certificate revocation"

Uncheck "Check for server certificates revocation*"

tomwang1

Thanks khairul amri!‌

My printing tool has no problem to print with map services which are not secured. So ???

khairulamri

Hi Tom,

have you tried to check the ArcGIS Server log? if your map service is secured the possibilities cause are ssl, cross domain, or something that make the token is invalid.

the following are samples message related with printing tools service failed

1. if your certificate or cross domain setting not configured properly

The host name in the certificate is invalid or does not match (WinINet ERROR_INTERNET_SEC_CERT_CN_INVALID, 12038), URL = https://gisserver/arcgis/sharing/generateToken/

2. if your GIS Server network (printing tools services) cannot access your map services. for the example below, I have GIS Server machine (local) but doesn't have internet connection. in the other hand client application consumed online map service as basemap. printing tools failed due to the machine cannot access online map service.

Error executing tool.: Layer "defaultBasemap": Unable to connect to map server at http://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer........Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

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