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Error 500 generating lyr file for a service

SergioGalindo

I'm getting this error whenever I hit the "ArcMap" link on the top of the service rest page:

Unable to create layer file for map service 'Fundamentaldata/BaseMap'

Code: 500

The other links (Explorer, JavaScript, Google Earth) are working fine.

Any idea??????

ArcGIS Server Java 9.3.1 +SP1
Windows 2008 server

Thanks in advance.

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RaviNarayanan

Can you verify if the MapService is configured with an output directory?

SergioGalindo

Hi ravi,

Yes, the services are configured with a valid output directory (also input, jobs and cache dirs). They all work as expected except for this particular issue. I can even generate the lyr file from an ArcCatalog GIS Server connection (right click --> save lyr file).

RaviNarayanan

Sergio, Are there any error messages in the tomcat log or the arcgis server logs when this failure occurs?

SergioGalindo

tomcat log:

- El Servlet.service() para servlet catalog lanzó una excepción
com.esri.rest.HttpException: Unable to create layer file for map service 'FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500'
at com.esri.rest.mapserver.MapServerServlet.getLayerFile(Unknown Source)
at com.esri.rest.mapserver.MapServerServlet.a(Unknown Source)
at com.esri.rest.mapserver.MapServerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:359)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.esri.rest.catalog.CatalogServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:359)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.esri.rest.DispatchServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.esri.rest.security.SecurityFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.esri.rest.filters.JSONFormatterFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.esri.rest.filters.CacheFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.esri.rest.filters.GZipFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.esri.rest.filters.ErrorFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.esri.rest.filters.TraceFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.esri.rest.filters.CharEncodingFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

SergioGalindo

ags log (doesn't seem to be a problem here):

<Msg time='2010-11-23T15:11:55' type='INFO3' code='4006' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' machine='bogesaagmdp' thread='6156' elapsed='0,00000'>Server Context created.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='10006' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.get_DefaultMapName' machine='bogesaagmdp' process='6900' thread='5400'>get_DefaultMapName has started.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO3' code='10007' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.get_DefaultMapName' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,00001'>get_DefaultMapName has completed.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100001' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServerInfo' machine='bogesaagmdp' process='6900' thread='5400'>String request received. Request size is 316 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='10008' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServerInfo' machine='bogesaagmdp' process='6900' thread='5400'>GetServerInfo has started.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO3' code='10009' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServerInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,01262'>GetServerInfo has completed.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100002' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServerInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,02022'>String request succesfully processed. Response size is 20610 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100001' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServiceConfigurationInfo' machine='bogesaagmdp' process='6900' thread='5400'>String request received. Request size is 286 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='10068' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServiceConfigurationInfo' machine='bogesaagmdp' process='6900' thread='5400'>GetServiceConfigurationInfo has started.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO3' code='10069' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServiceConfigurationInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,00109'>GetServiceConfigurationInfo has completed.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100002' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetServiceConfigurationInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,00193'>String request succesfully processed. Response size is 1275 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100001' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetCacheDescriptionInfo' machine='bogesaagmdp' process='6900' thread='5400'>String request received. Request size is 336 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='10064' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetCacheDescriptionInfo' machine='bogesaagmdp' process='6900' thread='5400'>GetCacheDescriptionInfo has started.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO3' code='10065' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetCacheDescriptionInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,00004'>GetCacheDescriptionInfo has completed.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100002' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetCacheDescriptionInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,00085'>String request succesfully processed. Response size is 398 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100001' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetDocumentInfo' machine='bogesaagmdp' process='6900' thread='5400'>String request received. Request size is 274 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='10000' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetDocumentInfo' machine='bogesaagmdp' process='6900' thread='5400'>GetDocumentInfo has started.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO3' code='10001' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetDocumentInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,00011'>GetDocumentInfo has completed.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO2' code='100002' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' methodName='MapServer.GetDocumentInfo' machine='bogesaagmdp' process='6900' thread='5400' elapsed='0,00097'>String request succesfully processed. Response size is 1335 characters.</Msg>
<Msg time='2010-11-23T15:11:55' type='INFO3' code='4007' target='FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500.MapServer' machine='bogesaagmdp' thread='2368' elapsed='0,15600'>Server Context released.</Msg>
<Msg time='2010-11-23T15:11:57' type='INFO3' code='4000' target='Engine.Engine' thread='5692'>Container 5972 is successfully created on machine bogesaagmdp.</Msg>
<Msg time='2010-11-23T15:11:57' type='INFO3' code='4001' target='Engine.Engine' thread='5692'>Thread 6176 is successfully created on container 5972 of machine bogesaagmdp.</Msg>
<Msg time='2010-11-23T15:11:57' type='INFO3' code='4004' target='Engine.Engine' machine='bogesaagmdp' thread='5692' elapsed='0,29700'>Server Object instance is successfully created on machine bogesaagmdp.</Msg>
<Msg time='2010-11-23T15:11:57' type='INFO3' code='4006' target='Engine.Engine' machine='bogesaagmdp' thread='5692' elapsed='0,29700'>Server Context created.</Msg>
<Msg time='2010-11-23T15:11:57' type='INFO3' code='4007' target='Engine.Engine' machine='bogesaagmdp' thread='3892' elapsed='0,07800'>Server Context released.</Msg>
<Msg time='2010-11-23T15:11:57' type='INFO3' code='4002' target='Engine.Engine' thread='3892'>Container 5972 of machine bogesaagmdp is removed.</Msg>
<Msg time='2010-11-23T15:11:57' type='INFO3' code='4003' target='Engine.Engine' thread='3892'>Thread 6176 removed from process 5972 of machine bogesaagmdp.</Msg>

Thanks,

RaviNarayanan

By any chance, is there a space in the service name?
'FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF0 0500'

SergioGalindo

Well, that's weird. The service name actually doesn't have any blank spaces:

FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500

And this is actual the url behind the "ArcMap":

http://bogesaagmdp:8399/arcgis/rest/services/FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500/MapServer?f=lyr&v=9.2

Although, as you pointed, they appear with that blank space in the logs. I have no idea.

SergioGalindo

Well, it's weird but that happened when I pasted the log contents here.

In the actual log files it appears correctly (i mean without the space):

FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500

Thanks,

SergioGalindo

FUNDAMENTALDATA/GovermentInstitution.Institution_Institucion_ECPF00500

hehe,

it just happened again

SergioGalindo

Sergio, Are there any error messages in the tomcat log or the arcgis server logs when this failure occurs?

Hi again Ravi,

We're still scratching our heads about this issue.

Is there any new info you are aware of?

Thanks in advance.

RaviNarayanan

Can you please log a request with the ESRI Technical Support for this issue?

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