Arc Map 10.4.1.5524 Installed on a windows 10
Crash while zooming in while holding the z or x shortcut keys.
any one has any ideas ?
Always?
In all projects?
Are you using basemaps?
Does it happen to anyone else with the same data on your machine?
...or on a different machine?
Trying to rule out your machine, you, a specific project, recent software additions, updates and whatever
Resetting your application profile would be a last step
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