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Maplex Not Functional although licensed as 10.1

RichardBaker

Maplex does not function in 10.1 even though authorized and licensed. It seems to be installed but all tools grayed out.

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TedCronin

Did you turn on the extension? Also, need to Enable the maplex extension in the labelling toolbar drop down.

RichardBaker

Yep, all that is on. Maplex is there but not functioning. It's loaded, the extension is on, the labeling setting is on. Tools show up for labeling but all are greyed out. If the switches weren't on the tools and buttons would not be visible. Seems ESRI has them locked out even if installed. Keeps settings of files using Maplex but allows no changes.

TedCronin

i have been using maplex for the last two days, and I am having no issues that you mention, so it's not Esri locking you out.

RichardBaker

This is now a moot point. I de-installed and re-installed 10.1 and now Maplex is functional as normal. I'm not sure what happend the first go round. Thanks for your comments.
Richard

LorenMuehlius

I'm having the same issue with Maplex (many items greyed out). I guess I can go the uninstall/reinstall route. When I installed it, I didn't put in an authorization code, but just checked that I wanted to evaluate it. I wonder if that is causing the problem?

TedCronin

I'm having the same issue with Maplex (many items greyed out). I guess I can go the uninstall/reinstall route. When I installed it, I didn't put in an authorization code, but just checked that I wanted to evaluate it. I wonder if that is causing the problem?

Which version of desktop are you using?

LorenMuehlius

I'm using ArcEditor on a Vista computer (my normal work computer). I did install ArcInfo on a XP Virtual machine, and Maplex is okay on that.

LorenMuehlius

I did do a reinstall and Maplex's behavior didn't change for me, so will submit a bug write up. Not sure I mentioned before, but I was using ArcEditor Single User.

TedCronin

I did do a reinstall and Maplex's behavior didn't change for me, so will submit a bug write up. Not sure I mentioned before, but I was using ArcEditor Single User.

Perhaps as you have said, its related to setting an evaluation license. Thats 2 people who have had issues, but I have not experienced any issue with activation for Maplex

JoshWhite

I too have the issue with everything Maplex being grayed out. I didn't enter an authorization code or check that I wanted an evaluation but I was under the impression it was being included in 10.1 for all license levels. Perhaps I was misinformed. I tried enabling Maplex in 10.0 and it wouldn't let me do that at all so something has changed with 10.1

LorenMuehlius

Josh,
I did send it as a bug (AGISDTEX10.1-000009, this is under the arcGIS extensions bug list) and the esri folks have fixed it for future betas.

LoralynClark

It is working for me. I did enter an authorization code and checked off that I wanted Maplex as part of the evaluation. I checked the Maplex extention, turned on the labeling toolbar and chose the "Use Maplex Label Engine" and all appears to be working fine. I am using Windows 7.

LeslieZolman1

I just installed ArcMap Advanced and entered authorization codes for all the extensions. However, Maplex was not listed in the extensions so I was unable to authorize it. How do I get Maplex authorized and working??

LorenMuehlius

Leslie,

If you have Beta 2 of 10.1, I found that you can just go to the labeling toolbar, click the Labeling button and then select, Use Maplex Engine. I guess they took Maplex out of the Extensions since it now works on all the products.
You can make Maplex the label engine by default by going to Customize|ArcMap Options, click the Data View tab and then select Maplex Label Engine under Label Engine.

Hope that helps.

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