License Manager 10.4 - Log messages - repeated 'IN' and 'OUT'

Question

We're using License Manager v 10.4.  In the log, I see on user with repeated lines seconds apart all day long, every day:

9:30:06 (ARCGIS) IN: "ARC/INFO" bedalton@115922A  
 9:30:25 (ARCGIS) OUT: "ARC/INFO" bedalton@115922A

This user is listed in the opt file as having a reserved ARC INFO license.  Any idea why?

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In addition, there are numerous 'UNSUPPORTED'  ... (PORT_AT_HOST_PLUS) messages  for different users and different UNSUPPORTED items  - example:

9:30:54 (ARCGIS) UNSUPPORTED: "Tracking" (PORT_AT_HOST_PLUS   ) cgoforth@115841A  (License server system does not support this feature. (-18,327))

9:29:42 (ARCGIS) UNSUPPORTED: "VBA" (PORT_AT_HOST_PLUS   ) cgoforth@115841A  (License server system does not support this feature. (-18,327))

9:06:19 (ARCGIS) UNSUPPORTED: "Tracking" (PORT_AT_HOST_PLUS   ) bedalton@115922A  (License server system does not support this feature. (-18,327))
 9:06:30 (ARCGIS) UNSUPPORTED: "Tracking" (PORT_AT_HOST_PLUS   ) bedalton@115922A  (License server system does not support this feature. (-18,327))
 9:07:02 (ARCGIS) UNSUPPORTED: "Tracking" (PORT_AT_HOST_PLUS   ) bedalton@115922A  (License server system does not support this feature. (-18,327))
 9:07:39 (ARCGIS) UNSUPPORTED: "Tracking" (PORT_AT_HOST_PLUS   ) bedalton@115922A  (License server system does not support this feature. (-18,327))
 9:07:56 (ARCGIS) UNSUPPORTED: "Tracking" (PORT_AT_HOST_PLUS   ) bedalton@115922A  (License server system does not support this feature. (-18,327))
 9:08:27 (ARCGIS) UNSUPPORTED: "Tracking" (PORT_AT_HOST_PLUS   ) bedalton@115922A  (License server system does not support this feature. (-18,327))

We're using ArcGIS Desktop v10.2.2,  License Manager version 10.4.   Are these messages specific to a map document or extension?

Thanks

RebeccaStrauch__GISP · Answer

(I think I got my responses out of order) re: the excluding option...I'm assuming you have already looked at Using the options file—License Manager Guide | ArcGIS Desktop How we use the exclude file is to block users that leave our Department (they could have the same login at a different Department in the State) or that have "dropped" our of our pool (didn't pay their share for the next year) or maybe just change jobs and someone new takes their slot. Since including users is harder (I would have to list all allowed), I block them instead. I am not able to access the file right now, but it is basically.. GROUP username1 username2 username3 .... GROUP usernameX .... EXCLUDEALL groupname EXCLUDEALL groupname2 * I make multiple groups for easy organization, and I give them names that make sense drop2016, drop2017, retired, etc. I have never found a limit on number of groups * you do not need to stop/start the license manager.....re-reading the license file will read the .opt file. If in doubt, check the status log and you will see where it reads in new groups. * ive only had success with EXCLUDEALL but you in theory should be able to exclude them from just one type of software. * I use lower case for all my usernames and it has always worked. Might be how our users are setup, but I would try that. * keywords are all cap (I think that is required) and make sure if you specify a product that you use the keyword as defined in the help * sometimes the help that comes with the license manager software, although not as polished looking, it may have some better info on keyword. That used to be the case, but it's been a while since I looked. * we run the latest version of license manager since it is always is backwards compatible we use 10.5.x that's my experience after a decades in my organization, but that doesn't mean that others haven't been able to get things to work. I was always testing the opt file with each release to see if it was better, but after 10.3.x still not working, I've given up trying. Although I need to clean up our opt file some (after years of creating groups) but it does work well for us. one caution about something we run into. We have seasonal users and all I know for sure is they have left employment (email no longer exists), so I block their user account. Months later they come back and get a message that they do not have a valid license. We run thru the typical tests (pointing to valid LM, add the timeout, etc), I scratch my head and then remember to check whether they are blocked in the opt file. You may not run into that, but doesn't hurt to mention. hope this helps.

RebeccaStrauch__GISP · Answer

Donna,

We actually maintain three license managers....they are on servers, so they don't reboot unintentionally, etc., but they are as stripped down as possible.

* We have about 250 users in what we refer to as "the Arcview pool" but it actually has a mix of AV/basic, ArcInfo/Advanced, (about 40 core), a handful/variety of extensions, and I've actually transfers some of our pro to the concurrent LM (but not all, just so we have options).  Most of out users (techs, biologists, etc) are in this pool.  We do not let users "borrow" from this due to not being able to use the opt file to limit what/who/length some can be checked...all or nothing.
* our second LM has just half-dozen core AV and a couple extensions and are limited to borrow for max 14 days without re-upping.  This is to prevent anyone from taking it out for the summer season and thus having it become an eclusive license...they should have their own in that case.  The time limit is for that and also so they will timeout if the laptop drops off the side of the boat, or users forget to unborrow when they return.  The pain about this is they have to use desktop admin to switch between when needing to go offline.
* the third LM is for the six full time GIS employees and we all have ArcInfo (I actually have multiple for mutineers machines...ie caching on a server, etc) and a few extensions.  Small  group, easy to deal with.

those in 1and 2 above are scattered all over the state (Alaska) so even with email, communicating to all is sometimes like wrangling a herd of cats, but in general, this has worked well.

Occasionally we hit our limit, and if someone can't get in after waiting a while, trying after hours, etc., they email and I have a bat (script) file that can tell me right away who has the licenses...I email the ones using the needed license and let them work out timing (typically its for the advanced or an extension, so short list)

...because I'm doing this from my iPad, and it tends to eat long responses, I'm going to send this and answer the rest in another comment.

DonnaBest · Answer

Another question, how are you using the Exclude option?

Thanks Rebecca!