ArcGis Server Manager

Question

Hi everyone, can you help me?

when I wanted to install ArcGis Server Manager, i have this problem:

"Error there was an error creating your initial administrator account

index service configuration failed

For more information, please view the log located in the content directory specified during setup (C:\sites\srcgisportal\logs)"

Do you know what is the possible solution or something like that ???

Attached the image

Thank yo so much

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WilliamCraft · Answer

Adding additional cores to our single-core virtual machines resolved this error for us as Jonathan Quinn suggests via the aforementioned bug.

Su_MayOo · Answer

Hi Jonathan,

I am having the same error message as above while I am creating ArcGIS Portal site and creating ArcGIS portal administrator account. But I am using Linux OS. The BUG is recorded as Windows platform.

May I know if my issue is also related to this bug BUG-000122935: Unable to create a site or initial administrator acc..  ?

We currently have 4 CPU and 1 core per socket. Do we need to have multiple core in each CPU? eg., 4 Cores per CPU? Can we also have like 2 CPU with 2 cores each? Because minimum requirement for Portal server is 4 cores for 100 concurrent users. Please advise.

I am using below versions of ArcGIS, OS and current configuration of the server.

ArcGIS version: ArcGIS Portal 10.7.1OS version : Red Hat Enterprise Linux Server 7.6 (Maipo)
Below is the error message in the log file. Thanks in advance, Su May

JonathanQuinn · Answer

Are you on a one core machine? If so, The internal index service will fail to start:

BUG-000122935 - Unable to create a site or initial administrator account for Portal for ArcGIS 10.7 on a single core machine.

If you have more than one core, take a look at the logs under C:\Program Files\ArcGIS\Portal\framework\runtime\ds\usr\logs\<machine>\elasticlog

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