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Save button in Shortlist not working suddenly

BrittanyChen

I have been working on a Storymap Shortlist for the past week; today I suddenly am unable to save any changes or edits to my Storymap (it is currently still a private storymap and has not yet been shared). Up until this point, I have been able to save new photos, edits to descriptions, etc. without any issue. Now when I make changes, the "save" button is greyed out, and when I hover the mouse over it, there's a red crossed out circle that appears. Any help would be greatly appreciated.

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Accepted answers

MarkCooney

Very strange, the red error box around the title area should only occur if there is no title present. I will see if I can find a way to reproduce and diagnose. In the meantime, after you hit the disabled save button, and the title is outlined in red, can you add a character (could be simply a space, period, comma, etc.) to the end of the title, then erasing the character and see if that kicks the save button out of the disabled mode?

All comments

MarkCooney

Hi Brittany,

Sorry that you are experiencing issues with saving your Shortlist app. This is not something that we have seen before, and I was not able to reproduce with a quick look and test. Do you still experience this issue when loading your Shortlist in builder mode? Do you see this issue in different browsers (Chrome, Firefox, Internet Explorer)? Are you on a Mac or PC? Any additional information in helping us reproduce the issue will be helpful in diagnosing the issue.

Thanks,

Mark

BrittanyChen

Hi Mark,

I appreciate your response! I am still dealing with this issue, unfortunately. I have tried both Google Chrome and Firefox. And, I am using a PC. I also just tried it on a Mac, and it also isn't allowing me to save either.

The top left of the screen says that I am currently in "ShortlistBuilderBeta." The save button continues to be greyed out, with the crossed out circle appearing when I hover on it. Also, when I click on the save button, it highlights the title of my StoryMap in red.

Hope this helps diagnose the problem.

Best,

Brittany

MarkCooney

What is the title you are using for your Shortlist app? Could you possibly attach a screen shot of what that looks like on your end?

Thanks,

Mark

BrittanyChen

Here you go. Thanks, Mark!

Screenshot of storymap that is unable to save

MaryJoWatson

Did you find a solution to this?

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