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AGOL maps not showing in Collector App

KenMcDonald

Okay, so I have spent the last few days trying to figure out why the Collector App, will not load any of the maps that are stored in
AGOL. I have confirmed that all the files are created correctly as per every piece of documentation posted on the entire internet.

Therefore I have come the conclusion that the App is buggy in some form. YES, I'm using a Point only, editable feature service and
they all worked a few months back when I first tested the Collector App.

There are a few posts on this forum that refer to my conclusion because they have resorted to either re installing the App,
changing account passwords and/or changing ownership to the feature service.

I also administer another AGOL account in which they are using the Collector App without a problem. Nothing has been added, changed or manipulated for at least 5 months. I created the editable point feature services the same way I do currently. In other words, I have not done anything to this particular account, and the Collector App works fine.

So...I now ask, is it possible that someone can give me a step by step fix for the real issue or even a conformation of the issue and
a fix is in the works?

Any help would be greatly appreciated!

Ken McDonald

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RussRoberts

Can you resave the maps and see if they are loaded in the app?

Thanks
Russ

KenMcDonald

Can you resave the maps and see if they are loaded in the app?

Thanks
Russ

Hi Russ, thanks for checking in. Yes I have tried re-saving and totally recreating the some maps from scratch. None of them will show. I also followed, step by step, a walk through from the Resource Center, called Community Art and it would not show.

Ken McDonald

RussRoberts

Can you share one of the maps that are not displaying in your org?

Thanks
Russ

KenMcDonald

Can you share one of the maps that are not displaying in your org?

Thanks
Russ

Hi Russ, Yes I can share a couple of them for you to view. Do you want me to make them public? You can email me at kmcdonald@nssurveys.com and let me know what you need.

Thanks for your help!

Ken McDonald

ChrisBruce

I'm also interested in hearing about any potential solutions because I seem to be having the same problem. Though in my case I'm just trying to get started with Collector. I published a feature service, created a web map in AGOL, made it editable and shared it with my organization but yet when I open Collector I get a message that says "You don't have any maps for use with Collector." Thanks for any insight.

Also, Ken would you mind posting the link to the Community Art walk through you mentioned? I just tried searching and couldn't find it but maybe it would be helpful for me since I'm just getting started.

RussRoberts

Are you using the iOS or Android version of the app? Can you invite mobile_org into a group with the map you are seeing the issue with and I can see if it has all of the Collector properties?

Thanks
Russ

KenMcDonald

I'm also interested in hearing about any potential solutions because I seem to be having the same problem. Though in my case I'm just trying to get started with Collector. I published a feature service, created a web map in AGOL, made it editable and shared it with my organization but yet when I open Collector I get a message that says "You don't have any maps for use with Collector." Thanks for any insight.

Also, Ken would you mind posting the link to the Community Art walk through you mentioned? I just tried searching and couldn't find it but maybe it would be helpful for me since I'm just getting started.

Here is the link your requesting that I used: http://www.esri.com/esri-news/arcuser/summer-2013/create-your-own-collector-map

Yes, I was able to get my problem solved with the help of Russ Roberts from the Forum. Basically, while using explorer.arcgis.com to build and save my maps, it was not creating a flag for the Collector app to pick it up. So I had to reopen each of my maps in the arcgis.com program instead and re-save it. I did not have to touch the "Editable point feature classes". Polylines and Polygons now also work with the latest update. I hope this helps your situation.

Ken McDonald

ChrisBruce

Thanks Russ and Ken. I'm not even sure what I did but I have it working now. Initially I hadn't made the map editable and at first when I corrected that it wasn't showing up in Collector but now it is. Maybe it just took a little while to update.

YasserNooralden

Thanks all,

i have the same problem in the collector app, i am using the trail version, is this cause the problem that always i'm getting the message "you don't have any map for use with the collector"?

your help is highly appreciated!!

RussRoberts

Make sure your maps have an editable feature service. This feature service can be hosted in ArcGIS Online or coming from an ArcGIS Server. Then you can log back into the app or refresh the map gallery in the app.

Russ

FrankRoberts

Make sure your maps have an editable feature service. This feature service can be hosted in ArcGIS Online or coming from an ArcGIS Server. Then you can log back into the app or refresh the map gallery in the app.

Russ

So collector app only loads maps with editable layer?

RussRoberts

Yup it only shows maps with editable feature services which could be used for data collection or editing.

CassidyKillian

Russ,
I am having similar problems as well. I am trying to load an editable feature service from arcgis server shared with my organization online. I get the following error when the collector map opens: "Layer Not Loaded Unable to load layer "Layer Name" from "server name". A server with the specified hostname could not be found."

It is my understanding that this is because the service is coming from a secure server. Can you point me to any documentation on the best way to expose this service so we can view it on mobile devices in the field?

RussRoberts

You could use a VPN app like junos pulse on your device and vpn into your network and see if you can hit the services then. I would talk to your IT department to see if they have any recommended VPN apps for your devices that can help you access your network and allow the layers to load.

Russ

FelipeAvila

I've been having similar problems. Just to clarify, is there a difference between a feature service and a zipped shapefile that was uploaded.
I zipped a shapefile, uploaded to my map, made it editable, saved the layer to my organization, shared the layer with the organization, saved the map and shared it. I'm still not seeing the map in collector.

A few posts back I saw something that mentioned creating a flag so collector knows to open the map. Is there something I need to check off and if so can you point me to it.
Thanks for any help

RussRoberts

The Collector app does not support editing with shapefiles that are added to the map and are only editable in AGOL. If you take that shapefile and add it through My Content > Add Item and publish it as a service and check that editing capabilities are enabled on that hosted service. Once you have that hosted service you can add it to a web map, save it and it will show up in the Collector.

Cheers
Russ

NilsRatnaweera

Hey Russ

Almost exactly one year later, I'm experiancing the same problem. I have a map application with a host feature service that is editable for my AGOL group.

I was able to view and edit it with the Collector App, but when by mistake I removed the editing capabilities and later readded them to the hosted feature layer, the map disapeared permenantly from the app. Any ideas for solutions?

EDIT: It seems there ws n issue with concerning the rights on the hosted feature layers. Some layers were open to everybody, others were only for a certain group. I've recreted the app and now it works!

JuanPeralta1

I was experiencing the same problem.

I think If you add a Hosted Feature Layer (with no editing capabilities) to a WebMap and then make it editable it will never be available from Collector (no matter whether it is editable or not). First you have to make the layer editable, and then add it to the WebMap, from that moment it will be available in Collector. At least it worked for me.

MiaogengZhang

Juan,

If you add a Hosted Feature Layer (with no editing capabilities) to a WebMap and then make it editable, you need to re-save the webmap again to recognize the change of Hosted feature layer.

-Miaogeng

AliciaMSoto

So how could you create an "offline" map if you don't need any editable features in it?

RussRoberts

You need the editable features to make the map visible to Collector. An office map must consist of layers that have the capability to sync or export tiles.

NatashaDakouri-Hild

Yes, this worked me for in the end. HOWEVER, in order to even see the option to post a shp zip as hosted service on AGOL one must have been granted publisher or admin status by an organization. I struggled with crazy-making app behavior for a whole day before I realized this (this will also unlock all sorts of analytical functionality on the map itself; plus you can make a map downloadable). Once turned into an admin, I could see this option. Here is the right workflow to do this:

1. I can't emphasize enough you need to become a publisher or admin in the organization. User will not do. See:

Publish hosted feature layers—ArcGIS Online Help | ArcGIS

2. Create a new web map in My Content. Don't add anything to this yet.

3. Post the zipfile(s) containing the shapefile files as admin in My Content.

4. In My Content, edit each service file so that they are editable.

5. Go to the web map and add the now editable layers. Important note: I found out Collector will not fetch a web map if only some of the layers are editable -even if one isn't, the map won't show. This is why ALL layer components added must be editable. This is crucial but nowhere disclosed.

6. Go back to My Content, select the web map and the layers and share them with a group, if appropriate. You need to do this in My Content because only there (as opposed to individual layer or map sharing) is there the option to specify access and edit capabilities for participants (as opposed to just access). Note: sharing with a group implies you have already created that group and invited members prior.

Note the following doesn't apply to AGOL.

Publishing feature services—Documentation | ArcGIS for Server

What's weird though, for 10 days before I was forced to troubleshoot this (my maps stopped showing in Collector suddenly), I had been able to post shapefiles normally (i.e. not as hosted services but as simple uploads) with user privileges and these showed in Collector fine.

MollyWatson1

I have a feature layer that is is hosted through AGOL and set to editable. The feature layer was created as results from Survey123. I tried adding the feature layer to a brand new AGOL map and saving the map, but the map does not show up in Collector. I tried saving a copy of the map with the layer and it still does not show up in Collector. I tried deleting the Collector app and re-downloading. The map still does not display in Collector. I am trying to integrate Survey123, Workforce, and Collector. It appears there is a disconnect with the web map created from Workforce to Collector, even though I have them linked through the settings in Workforce. All layers and maps are shared with a group, that I (the collector) am part of. Does anyone have any other suggestions on how to get the AGOL map to display in Collector?

MollyWatson1

I made some progress today in resolving my issue. I created a feature layer view of my feature layer. I then made a new AGOL map and added the feature layer view. This new map now shows up in Collector. While not ideal, this works. It is odd to me that the online map that is generated by the Workforce app. does not work in Collector - even though I have the integration settings configured and an editable layer. I tried replacing my feature layer with the feature layer view in my Workforce worker map. The Workforce worker map still doesn't show up in Collector. I don't think there's a way for me to change the source of the Workforce worker map to the new Collector map in the Workforce app. It only lets me configure the existing map. So I will have to maintain 3 online maps instead of 2.

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