Printing secured services...

Question

Hi,

ArcGIS Server Version: 10.7 (ArcGIS Online)

ArcGIS JS API: 3.29

In my web application, I am consuming secured services properly loading the map and have a requirement to print the map contents.

Initially, the token expiry was set to default (i.e. 60 mins) and everything worked fine including printing, using the Utilities/PrintingTools GP Service.

As part of the requirement, the token expiry was increased from 60 mins to 240 mins - everything still worked fine except for printing! Looking up the Esri help it was clear I had to create a custom service. I created the custom service as described in the help documents, but it still fails with the following error:

Error executing tool. Export Web Map Task Job ID: jb88972125ace4b6593c8055ee779e920 : Layer "xyz": Unable to connect to map server at https://xyz/arcgis/rest/services/xyz/MapServer/. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

Any suggestion this issue occurs with particular layers on ArcGIS Online? If those layers are turned off then print tool works properly.

Regards

Sai Anand

SaiPeketi · Answer

Bryan McIntosh. I tried to change the recycle interval but not a success.

SaiPeketi · Answer

I used sample Print Widget template and set the proxy to login the ArcGIS online Feature service. That's one is loading properly on the map but failed Print Service. var permitUrl = "https://services8.arcgis.com/xyz/arcgis/rest/services/xyz/FeatureServer/0"; If I add the token manual then print service is working. Not sure why manual need to set the token for a print widget. Again this only for few layers, not all feature services. var permitUrl = "https://services8.arcgis.com/xyz/arcgis/rest/services/xyz/FeatureServer/0?token=xyz"; Snippet code of Print Widget. Let me know, did I make any mistake. Regards, Sai Anand Peketi

SaiPeketi · Answer

Hi Noah Sager,

Yes, Layers are hosted in ArcGIS Online. Yes, custom print service is hosted in ArcGIS Server. Increase the token expiration time on ArcGIS Online. My custom print service is not secured. And Shred the Print Service rest endpoint on the ArcGIS Online Content. But, still causing an issue. This behavior is only for a few layers. I tried permutation and combination with layers and check the difference between one was working perfectly fine with my custom print service but some layers are throwing this error.

Error executing tool. Export Web Map Task Job ID: jb88972125ace4b6593c8055ee779e920 : Layer "xyz": Unable to connect to map server at https://xyz/arcgis/rest/services/xyz/MapServer/. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

Can you let me know how to check the token is being passed correctly or not the web map JSON to print Service? Those ArcGIS online layers are working fine, I can perform query and popup task. But only get failed when trying with Print Service.

Regards,

Sai Anand Peketi