Error with Find route (using arcgis online services)

TylerBoyle1

I'm am trying to test the use for the StreetMap extension for an upcoming project. I am trying to make a simple route between to stops. When i click find route i get an error window saying that an internal error occurred in the web service. Im using the North American Route Finder Tele Atlas. Is the serivce currently down? Has anyone come across this same problem?

Thanks,
Tyler

AlexeyTereshenkov

Hi Tylor,

Could you please elaborate more on what exactly are you doing (what button do you click and what settings do you have set up) as well as what exactly you are  trying to achieve?

1) If you refer to Esri StreetMap (http://www.esri.com/data/streetmap/index.html), it is not an "extension" yet it is basically a street dataset which can be used for various things like routing, geocoding, and some others.

2) If you refer to the Find Route button on the Tools toolbar in ArcMap, it is not referred to the "StreetMap". Please refer to the help pages: http://help.arcgis.com/en/arcgisdesktop/10.0/help/index.html#/Understanding_how_to_find_a_route/007z00000002000000/ to learn more about it.

If you refer to the 1), then you can try adding some other ArcGIS routing services from the ArcGIS Online. For instance, http://sampleserver3.arcgisonline.com/ArcGIS/rest/services/Network/USA/NAServer. Please refer to the help page if you need more information on how to do this: http://help.arcgis.com/en/arcgisdesktop/10.0/help/index.html#/Exercise_2_Finding_a_route_with_an_ArcGIS_Online_routing_service/007z0000000s000000/.

And yes indeed some of the ArcGIS Online services can be down temporarily when the machines are being restarted or when the services are being recycled which can be performed daily, for example.