ArcInfo Concurrent License Ghost User

Question

I have a mystery.  We run concurrent info,Editor and ArcView licenses for the Installation.  There are two primary Info license users and they are in my office.  Every now and then one of the Info users can't get in because it states that all licenses are in use.  finally I downloaded LMUTIL and found who it was.  Only problem was, it wasn't him. The user name and computer name were his, but he was not in Arc at all.  When I checked his desktop Administrator, it was set for ArcView license.  We can't change our license's on our own since we have no Admin privileges.  We use CAC cards and PIN numbers and his card was in his computer, so it can't be anyone logging in as him.  Anyone have any idea what could be causing this??

danielri · Answer

As a side note, the examples use TIMEOUT settings of as little as 10 seconds. Since network outages can result in delays or a person may be away from their desk when the "reconnect to license server" message is received this appears short. We set this to the maximum time we think a user would have a license and don't consider a license hung until it has not responded to a longer time. For example, we use

TIMEOUT AFTER 24 HOURS

TIMEOUTALL 86400

and set shorter times for specific futures, like ARC/INFO

TIMEOUT ARC/INFO 120

MarcoBoeringa · Answer

"Hung" - not released even though no longer in use - licenses are an old problem with concurrent licenses and the license manager in ArcGIS, especially on 8.x and 9.x. You should be able to find information on this topic using the search functions.

I guess the mystery switch to ArcView might have to do with that license being the only one available left with the others checked out / in use.

See these links:
http://forums.arcgis.com/threads/3974-Remove-hung-licenses-using-lmutil-lmremove-changed

Using the options file
http://help.arcgis.com/en/arcgisdesktop/10.0/install_guides/License_Manager_Guide/index.html#/Using_the_Options_File/00790000000z000000/

TIMEOUT and TIMEOUTALL
http://help.arcgis.com/en/arcgisdesktop/10.0/install_guides/License_Manager_Guide/index.html#/TIMEOUT_and_TIMEOUTALL/00790000002w000000/

HowTo:  Release a hung license from a 9.x License Manager server
http://support.esri.com/es/knowledgebase/techarticles/detail/26584

HowTo:  Automatically release a hung license
http://support.esri.com/es/knowledgebase/techarticles/detail/29828