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Map Failed To Download

NicholasLaMar

I've been trying to test the offline editing capabilities of collector but I can't get the map to download to my devices. I've created a very simple map on ArcGIS Online with one point shapefile which I've uploaded and created a feature service of. Both the feature service and map are enabled for offiline editing and I get the download icon for the map to appear when I open up Collector. I can go through the process of selecting the area I'm intersted in and setting the map scale. Once I hit download it processes anywhere from 20%-50% and then I get this error "The map failed to download The map 'xyz' failed to download with the message:" (there is no message).

I've tried downloading from two different wifi connections as well as from my wireless network.

Devices: Samsung Galaxy S3 and Samsung Note 10.1

Any suggestions would be great.

Thanks!

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RussRoberts

Do you have any other layers in the web map besides the AGOL basemap and a feature service with sync enabled? Do you have any copied layers in the web map? Do you have debug logs enabled on your server and do you see what the error message is when the download fails on the server?

If you can share the map and service with a group and invite Collector4ArcGIS into it I can take a look and help spot the issue.
Russ

PatrickGronli

I invited you to the group "ESRI Support" and added the web map used for testing.

I do not have any other layers in the map, nor do I have any copies.I do not have debug logs enabled.

Note that we were able to test and successfully download the same map for offline on iOS devices (iPad and iPhone), so it appears to be an Android-specific issue.

DougBrowning_1-1637091943418.png

RussRoberts

I noticed you are using a proxied service in the web map and it is not shared to the group. To be able to load it I will need that added to the group as well.

One thing to note is if you are using a service with the credentials embedded make sure you add generate that proxy service using the URL servername/arcgis/rest/services/servicename/featureserver and not servername/arcgis/rest/services/servicename/featureserver/0. If you use the parent level the app should be able to request the replica. If you use the /0 there isnt a way for the app to go to the parent level and access the replica.

Russ

PatrickGronli

Sorry about that - it is shared with your group now. I am using the parent level URL.

RussRoberts

@pgronli I took a look at your issue and found that this is a currently logged bug on our side and it is being looked into to see what the issue is. It looks like the token is not being used correctly and that is why it is failing.

Russ

PatrickGronli

Thanks for the follow up, Russ. I'll look forward to a fix.

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LukeBehling

I revisited the problems I was having with the Collector app over the coarse of the couple last weeks and as of today the problem 'resolved' itself. No changes made on my end, but now everything appears to be working correctly.

AND... not working again, same behavior. Back to Tech Support!

LukeBehling

If you're feature service is pointing to your organizations ArcGIS server, updating the service url might help. I've found that when I share a service with arcgis online the service url references our internal network address. I was able to correct the download issue by changing the service location URL to our public facing address.

Thanks Dan, but our services are pointing to the public facing address already.

PatrickGronli

@pgronli I took a look at your issue and found that this is a currently logged bug on our side and it is being looked into to see what the issue is. It looks like the token is not being used correctly and that is why it is failing.

Russ

To follow up on this, ESRI Support was able to find me a workaround to the token issue on Android: rather than adding the feature service via "Add Item" in AGOL I added it directly to the web map, where I was prompted to enter my ArcGIS Server user credentials. I saved the web map and was able to access and download the basemap and data for offline editing via Collector. One limitation to this is that the web map can only be accessed in Collector by its owner (even when shared with the organization), so as administrator I had to change ownership to the particular user after saving the map.

LukeBehling

I need to follow up on my thread posts above.

I now have the ArcGIS Collector working succesfully. I had to create an entirely new enterprise geodatabase (Windows Server 2008, MS SQL 2008, ArcGIS Server 10.2.2) and isolate that as a completely non-versioned database where the reconcile, post and compress (RPC) functions are not being performed.

It seemed pretty consistent that even though the DATASET was not versioned, everytime we performed the RPC process on the DATABASE as a whole, the collector would lose the ability to edit while in a connected mode. It would throw a bunch of database errors in the logs and essentially not work unless the feature class and feature service were recreated. This also seems to have resolved the problem in another post where editor tracking was not working in the collector, even with version 10.2.3 installed on the device.

Now if we could just add other, non-editable services to the same web map and/or add the same layer twice with different symbology to the same service the collector would be EXTREMELLY awesome!

Colin_Zwicker

@ocplanning

Could you help us understand the issue you are running into a bit more with two requests? The first being what steps does your RPC process involve, and secondly what database errors are returned in the log?

Thanks,
Colin

LukeBehling

The reconcile post compress process is as follows:

(Daily) Reconcile user versions and post any edits, using ArcCatalog tool 'Reconcile Versions'. Do not delete versions after post.

(Daily) Compress the database.

(Once or twice weekly, analyze datasets; quarterly update DBMS statistics.)

Here is a snippet of the log - username, servername, domain and feature class have been removed for this post:

<Msg time='2014-06-04T12:02:21,823' type='SEVERE' code='17000' target='Zoning/ErosionControlInspections.MapServer' methodName='GraphicFeatureServer.HandleREST_ApplyEditsOperation' machine='ServerName.Domain.LOCAL' process='3568' thread='10996' user='username@domain' >Error: Underlying DBMS error [[Microsoft][SQL Server Native Client 10.0][SQL Server]There are no rows in the current fetch buffer.] [Database.GIS.FeatureClassName].</Msg>

It has been working since my above thread post when I created a new non-versioned database.

I am not Compressing, and to this point have not analyzed or updated statistics.

LukeBehling

**Update**

Not working again - same error as above. I cannot find any related errors in the DBMS logs either.

PatrickGronli

Similar to Luke's issue, I am seeing some very unstable behavior when editing a AWS-hosted feature service. In my case, I was suddenly able to make one initial edit to my point feature service before subsequent edit attempts would not be applied to the features as they appear in AGOL (desktop and mobile) nor in the source feature class (SQL EGDB on Amazon EC2). Thinking the problem could be related to Editor Tracking, I turned that capability off (last Friday, 6/20) and was able to make unlimited edits that were applied to the source data. Now on Monday, after having made no changes to the source data or feature service, we are only able to make one initial edit and then subsequent edits are not applied. I am not attempting offline edits in this case.

Any ideas?

Gregory_L___Greg_Gunther

I too am having trouble on both iphone and Android (Samsung s4) downloading offline map and adding attachments using collector through AGOL. All else (editing, updating ,etc) is working.

SDE 10.1
Desktop 10.2.2
Server 10.2.2

I have un-versioned archive enabled and sync is on. Adding attachments works fine in AGOL map. Creating a replica through REST API works fine (see below)

[ATTACH=CONFIG]34962[/ATTACH]

However, when I select "return attachments" through the REST API form when creating replica, I get

"Unable to complete operation.
Failed to create table descriptions from input. ObjectID-based attachments are not supported."

replica.png

LukeBehling

Greg,
For that error, you need to re-create the attachments using GLOBALID as the key field in order to use that functionality in offline editing.

Gregory_L___Greg_Gunther

Yes. I have resolved that issue. I am now able to create a replica through the REST API with downloading attachments. Still can't download or add attachments in app.

LledSmith

I was able to resolve this issue by taking the DB Offline using the SQL manager tools NOT ArcCat. Once I brought it back online everything worked as expected. Until the next time I say.... So the question is what is causing it.

JessicaKirby

I am experiencing the same problems described in this year old thread. Periodic download and sync failures using offline collector. I can only resolve by downing the SQL Service in management studio as well. Can someone from Esri shed light on why this is occurring?

Anonymous User

Have you checked that all of your features are within the limits of your coordinate system? We started getting this error and noticed that we had some new point features that were plotting somewhere in space. Once we fixed these features we were able to sync again. This may be why changing to a Web Mercator projection has worked for some people.

AmandaOpp

Hey there Russell,

I am experiencing this same issue with the new update, is there any info as to why? We were able to download maps, collect data, sync and then all of a sudden today, we had issues with it. Ran the update and that didn't fix it, any advice?

MiaogengZhang

If you are downloading ArcGIS online basemap, you will run into download issue. We are investigating the issue. Check ArcGIS Online Health Dashboard for the update.

JoeHershman

Good to know that a couple years later and in version 10.4.1 and using ArcGIS Pro to publish this error still occurs. Would be nice if someone from esri could define the issue and even better get it fixed

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JarrettTotton1

And some of us are still having this error...

NicholasBarger

Same here. Still having the problem.

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