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The underlying connection was closed: An unexpected error occurred on send.

SteveZayac

I get this message when I try to ArcGIS Online. "The underlying connection was closed: An unexpected error occurred on send".

Any ideas on this.

Thanks

Steve

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Accepted answers

GISMallku

What product are you using?

Sounds like you need a TLS patch: https://support.esri.com/en/download/7666

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GISMallku

What product are you using?

Sounds like you need a TLS patch: https://support.esri.com/en/download/7666

SteveZayac

Thanks Kory,

I am using ArcGIS 10.4 I can get online maps with out signing in, but when I sign in I get the message, doesn't make much sense too me.

SteveZayac

Thanks Kory,

Downloaded the TLS Patch, everything is a-ok.

Steve

asenshaw

It worked for me as well. I use 10.6 version... Thank you for the solution and please #HashTag #OnlineResourcesNotWorking #ArcGISOnlineNotWorking #UnableToAddBaseMap #BaseMapNotWorking

asenshaw

Yes It worked for me, i was unable to access ESRI online resources and BASE map

se2539

Was using a 10.5 machine and needed a basemap; encountered the same error message. Running PatchFinder indicated I was definitely missing the TLS patch. Installed it and error went away. 👍

DarAhmad

I am experiencing similar error in Arc Gis 10.1

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