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No Basemaps in Build 2500

EricPollard1

The new build, 2500, seems to not want to show any basemaps in the basemap gallery. I am aware of the previous bug and thread, and have tried deleting the cache both manually and through the "Explorer Options" menu, but still cannot get the basemaps to show. I uninstalled and reinstalled the new build as well. I did have AGX build 1750 prior to this, but made sure to uninstall everything. I even went into the basemaps folder in the default install location, and was able to open individual .nmf maps containing the different basemaps (except for Bing - I guess these are now "purchase" only basemaps). In addition, the new "Layers" button only shows a blank palette when clicked, with "Loading" being shown, but seems to never load. Not even sure what is supposed to appear with this layers button. Any advice? Thanks -Eric

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Mark Bockenhauer

Does this URL return for you?

http://www.arcgis.com/arcgisuris.xml

you should see:

<?xml version="1.0" encoding="UTF-8"?>

-<ArcGISOnlineURIList> <Name>ArcGIS Online</Name> 
<Base>http://www.arcgis.com/</Base&gt;
 <Secure>https://www.arcgis.com/</Secure&gt; 
<Update>http://www.arcgis.com/updates/</Update&gt; 
<PingTest>http://www.arcgis.com/</PingTest&gt; 
<BasemapQuery>owner:esri%20title:%22ArcMap%20basemaps%22</BasemapQuery> 
<GlobeBasemapQuery>owner:esri%20title:%22ArcGlobe%20basemaps%22</GlobeBasemapQuery>
 <SpeedTest>http://www.arcgis.com/arcgisexplorer500/support/downloadtestfile.zip</SpeedTest&gt;
 <BingAdaptor>http://serverapi.arcgisonline.com/veadaptor/production/</BingAdaptor&gt;
 <NewAccount>http://www.arcgis.com/home/signin.html</NewAccount&gt;
 <ForgottenPassword>https://webaccounts.esri.com/CAS/index.cfm?fuseaction=Login.ForgotPwd.ShowForm</ForgottenPassword&gt;
 </ArcGISOnlineURIList>

My first thought is that something is blocking or redirecting access to the content. Once explorer gets the above information (note if you are signed into and organization or using a portal the returned information will reflect what your logged into) the URLs are built up to load the galleries and point to the defaultmap.

It may be helpful to trace the http: calls that are made when ArcGIS Explorer starts up.

You should see all of these successfully returned.

http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/sharing/accounts/self?clientAppType=desktop&culture=en-US&f=json
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/sharing/community/groups?f=json&amp;q=title:"ArcGIS Explorer Desktop Basemaps" AND owner:esri_arcgisexplorer
http://www.arcgis.com/sharing/search?f=json&amp;q=(group:8bf82962492c4421a68b44642a9716bb AND (type:"Explorer map") AND (tags:DefaultMap en-US))
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/sharing/content/items/e615c3ab9f0c45fa8c0dba798b0ded78/data
http://www.arcgis.com/arcgisuris.xml
http://ago-item-storage.s3.amazonaws.com:443
http://www.arcgis.com/arcgisuris.xml
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://www.arcgis.com/sharing/accounts/self?clientAppType=desktop&culture=en-US&f=json
http://www.arcgis.com/sharing/community/groups?f=json&amp;q=title:"ArcGIS Explorer Desktop Basemaps" AND owner:esri_arcgisexplorer
http://www.arcgis.com/sharing/search?f=json&amp;sortField=numViews&amp;sortOrder=desc&amp;num=50&amp;q=(group:8bf82962492c4421a68b44642a9716bb AND (type:"Explorer map") AND tags:en-US Basemap)
http://www.arcgis.com/sharing/content/items/394caf40c9224edf9c001f7800292340/info/thumbnail/imagery.png
http://www.arcgis.com/sharing/content/items/5c88ea4fba6544078436f53295549b60/info/thumbnail/imagery-with-labels.png
http://www.arcgis.com/sharing/content/items/2c8ea66bf01c42d6a6ece79290c11b1d/info/thumbnail/us-topo.png
http://www.arcgis.com/sharing/content/items/d28aa9d8cdd44c8bb1d7fd9bf48a355e/info/thumbnail/streets.png
http://www.arcgis.com/sharing/content/items/e0f770e500a942fbab1ea6ac7415f6d1/info/thumbnail/openstreetmap.png
http://www.arcgis.com/sharing/content/items/1909d88c3adc4b628648596501859327/info/thumbnail/__lambeau_public_ArcGISonline_Explorer_Basemaps_en_Physical.png
http://www.arcgis.com/sharing/content/items/458fe3fd55314e378e4bbe1230f2edf6/info/thumbnail/national-geographic.png
http://www.arcgis.com/sharing/content/items/8982fd03b2674e0ca05b79091cc3d3ad/info/thumbnail/terrain.png
http://www.arcgis.com/sharing/content/items/730721372d4a4188ac3ac93d22a22cb7/info/thumbnail/bing-aerials.png
http://www.arcgis.com/sharing/content/items/2e024bdf572b49ed9cc9771ada48c2d0/info/thumbnail/bing-aerials-labels.png
http://www.arcgis.com/sharing/content/items/de8cc05de9f344698dc60275a2204a81/info/thumbnail/light-gray-canvas.png
http://www.arcgis.com/sharing/content/items/58ae5d1e489e48eb8a187c4ff6f21faa/info/thumbnail/oceans.png
http://www.arcgis.com/sharing/content/items/e401dbacc6fa478baaa5e240f991eeb7/info/thumbnail/bingroad.png
http://www.arcgis.com/sharing/community/groups?f=json&amp;q=title:"ArcGIS Explorer Desktop Basemaps" AND owner:esri_arcgisexplorer
http://www.arcgis.com/sharing/search?f=json&amp;sortField=Title&amp;sortOrder=asc&amp;num=50&amp;q=(group:8bf82962492c4421a68b44642a9716bb AND tags:en-US LayerGallery)
http://www.arcgis.com/sharing/content/items/868b043f806a44c0aacb1b62b6585cc0/info/thumbnail/delorme.jpg
http://www.arcgis.com/sharing/content/items/3a9336acc6a0406598080494dc6156f3/info/thumbnail/labels.jpg
http://www.arcgis.com/sharing/content/items/71431f0ad2e2410196683dbff1cff7a4/info/thumbnail/labelsbalck.png
http://www.arcgis.com/sharing/content/items/728952e5fbd74961ad54ffaec84e318f/info/thumbnail/zones.jpg
http://www.arcgis.com/sharing/content/items/18fc16d915b24500b4514d7f3b0f0082/info/thumbnail/density.jpg
http://www.arcgis.com/sharing/content/items/409eda1577ea428ba02d21a75671adc0/info/thumbnail/growth.jpg
http://www.arcgis.com/sharing/content/items/c9a3c283f6a14a86865f3571a1987ea3/info/thumbnail/topo.jpg
http://www.arcgis.com/arcgisuris.xml

The thumbnails listed above get loaded into the gallery.

Also if you use Search in ArcGIS Explorer, and search for "owner:esri_arcgisexplorer" Does it return content from ArcGIS online?

Mark

EricPollard1

As far as I can tell, I have access to all parts of ArcGIS Online. I can pull up the basemaps directly in AGO, I can download the .nmf's and view them individually (meaning the basemap will be displayed in the contents and the data frame, but still nothing in the basemaps dropdown). From a firewall/proxy standpoint, there is nothing that seems to be blocking this connectivity. As I stated earlier, I can also individually add to the basemaps dropdown each basemap from the "basemaps/server" folder in the default install, or individually open them, and see all basemaps except bing. I do not want to do this for each and every one of our users though, they will not be named properly, bing still doesn't work with this method, etc.

Mark Bockenhauer

For ArcGIS Explorer 2500 a change was made to pull the basemap from ArcGIS Online.
The basemap and layergaller items are pulled from:

http://www.arcgis.com/home/search.html?q=owner%3Aesri_arcgisexplorer&t=content

Do you have access to ArcGIS online?

The Bing basemaps are also included.

Mark

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