Cannot download map with AGOL Tiled Basemap

Question

Following these exact instructions for taking a map offline, I am unable to perform the map download operation in Collector (IoS). I have successfully:

Published a FS with Sync-Enabled;

Tested CRUD operations in the FS through SDE Direct Connect, FS Local-copy editing in desktop, Editing through Portal, Editing in collector WITHOUT taking it offline;

Created a map with the AGOL tiled base map and the FS layer per Take maps offline—Collector for ArcGIS | ArcGIS.

Have a valid and active AGOL for Organizations Account, as well as a Portal instance.

Upon selecting "Download Map" in collector, the following error occurs: Unable to Download the Map the operation couldn't be completed .(NSURLErrorDomain error -1001.).

The Map is on Portal for ArcGIS 10.2.2...the FS is hosted on a separate, and Non-Federated ArcGIS Server 10.2.2. As explained above, communication between all pieces here seem to work, and I can edit in every scenario EXCEPT for taking it offline. What could be the problem here?

ThomasColson · Answer

Collector version is 10.2.7 on both devices.

ThomasColson · Answer

Yes, I can (eventually) get the map and layer on the device. the problem is syncing back. In further testing, the sync-to-portal works almost all of the time on an Iphone 5s with the latest Ios, this is not working at all on an Ipad Air (same OS). Have eliminated the wireless being at fault as I get the same exact results (success on phone, failure on ipad) at work, home, and starbucks wireless.

RussRoberts · Answer

Can you try to download the map with a basemap already on the device. Do you see the same timeout error?

Russ