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Cannot save login credentials for secured service

MarkLeVeque

Until this morning I have been able to save login credentials to secure ArcGIS map services that I add to maps in ArcGIS Online. Now this morning I am not getting that option any more, but instead must enter the credentials every time I open the map.

I note this in the help documentation:
. You can add secure services created with ArcGIS Server 10 SP1 and higher if you know the user name and password. You will be prompted for this information when you add a secure service to the map. Anybody viewing your map will also be prompted for the login.

This is different from what ArcGIS Online allowed as recently as a few days ago. In the "What's New" section of ArcGIS Online Help I do not see any reference to any change regarding secure services.

Can someone please enlighten me on why I can't save the login credentials when I add the service? If this feature has been removed, it will have a severe impact on the way we use ArcGIS Online.

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NathanBruce1

Regarding the same issue, I bumped into this because of a lack of knowledge. I kept inputting the general internal server URL rather than the URL thrown by the web connector in the add items menu of ArcGIS Online. It would accept the internal and post the data but not offer the credential storing options below the credential input from the add items menu. Once I used the proper web adapter URL the options appeared.

Anonymous User

I'm having the same problem, but I'm going through My Content > Add Item > From the web. It's not prompting me to store.

C_EHoward

Thanks for the response.

I have not enabled tokens on the service (as far as I know,ha).

my token endpoint is visible. I have not used tokens in a while since my last app (a Flex viewer) used login/password to secure things. I am trying some different approaches now.

URL to server Server Info

Services are externally visible as long as you log in with a user that has access to the secured folder

certificate is network solutions I believe-- there was an issue way back about AGOL not being able to use them but supposedly that was resolved

MikeMinamiP1

It has to be secured with ArcGIS Server Token based security and externally visible on the internet. Can you share the URL to your server? Like this: https://<domain>/ArcGIS/rest/info

Is the token endpoint visible?

https://<domain>/ArcGIS/tokens

Who is your certificate provider? Self-signed certificates are not allowed.

Thanks,

Mike

MikeMinamiP1

Jörg Moosmeier

Yes, the service has to be externally visible. There is no way for AGOL to validate the credentials if the service is not visible.

Mike

C_EHoward

Does it have to be secured on the service level or can it be at the folder level? What if you secure the service/folder after you publish the map-- how can you save credentials? I don't want to republish since I have a lot of popups configured and I do not want to lose all that work

JörgMoosmeier

Hi,
I'm using this exact workflow and it works fine when I am referring to an ArcGIS for Server which is visible in the internet.

When I'm trying to add an secured service from an internal ressource (not visible for the internet) I can add it when I choose the option 'Do not store....' Everything works as expected.
When I choose the option to store the credentials I always get the message 'Invalid service credentials'.
Can I only store the credentials for secured services, when the server/service is visible in the Internet?

Thank you,
JM

MarkLeVeque

Hi,

Are you adding the secure service direct to a map, or referencing it through My Content?

Login details can only be saved through My Content. If you add it direct to a map you will always be asked for details.
Please find a workflow below:

Go to My Content
Add Item > On the Web
Paste in the URL of the basemap
ArcGIS Online will detect it�??s a secure service and ask you for the credentials and whether you want them stored.
Click Add Item to save the service in My Content
Go to the Map tab and create a new map
Click Add > Search for layers
Search for your service name
Click Add to add it to your map
If you want to use the map as a basemap then rather than clicking Add from the search results you need to click the name
This open a new dialog box that allows you to �??Use As Basemap�?�
The standard basemap is now replaced with your new map service

Regards,

Dave

Thanks for this response. Yes, that was the exact problem. I was trying to take a shortcut by creating the map first and then adding the map layer to the report before I registered it. If I click "Add Item" first as you describe above I still get the option to save my user credentials.

DaveTong

Hi,

Are you adding the secure service direct to a map, or referencing it through My Content?

Login details can only be saved through My Content. If you add it direct to a map you will always be asked for details.
Please find a workflow below:

Go to My Content
Add Item > On the Web
Paste in the URL of the basemap
ArcGIS Online will detect it�??s a secure service and ask you for the credentials and whether you want them stored.
Click Add Item to save the service in My Content
Go to the Map tab and create a new map
Click Add > Search for layers
Search for your service name
Click Add to add it to your map
If you want to use the map as a basemap then rather than clicking Add from the search results you need to click the name
This open a new dialog box that allows you to �??Use As Basemap�?�
The standard basemap is now replaced with your new map service

Regards,

Dave

MarkLeVeque

The level of support for ArcGIS Server has not changed. What version of ArcGIS Server are you running?

Thanks,

Mike

We have version 10.1 of ArcGIS for Server.

MikeMinamiP1

The level of support for ArcGIS Server has not changed. What version of ArcGIS Server are you running?

Thanks,

Mike

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