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Authentication Portal cannot be reached (firewall issue)

GeorgieCassar

At work I get this error when opening Drone2map.

I can open drone2map successfully from my home laptop where I am using wifi.

Is there a domain I can add to our firewall white list to enable this authentication portal to be reached ?

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Accepted answers

KristaHeinrich2

Thanks Tony,

That did it, it was a combo of the *arcgis.com and the *esri.com that needed to be whitelisted.

Cheers,

Krista

All comments

GeorgieCassar

I take that back. It's not working again so will attempt to white list the URLs.

MohamedHamoud

I have the same problem, but I couldn't find the right way to whitelist a domain. Can you please explain the steps of whitelisting the required domains?

KristaHeinrich2

Thanks Tony,

That did it, it was a combo of the *arcgis.com and the *esri.com that needed to be whitelisted.

Cheers,

Krista

AnthonyMason

Krista,

Could you try to whitelist the following ArcGIS domains:

•http://*.arcgis.com <http://*.arcgis.com/>

•https://*.arcgis.com <https://*.arcgis.com/>

•http://*.arcgisonline.com <http://*.arcgisonline.com/>

•https://*.arcgisonline.com <https://*.arcgisonline.com/>

•http://*.esri.com <http://*.esri.com/>

•https://*.esri.com <https://*.esri.com/>

Thanks

Tony

KristaHeinrich2

This does not appear to have been fixed in the trial version. I downloaded version 1.0.1 today and am still receiving that same error.. any word on when this will be fixed?

GeorgieCassar

Rakesh

I resolved the issue by uninstalling Drone2Map, downloading the latest version of the software and reinstalling. They have fixed this problem with the last release it appears.

RakeshModi

I am having same problem after successful installation --

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