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Can't log on ArcGIS GeoEvent Manager?

MunhwanGim

hi, all,

After updating to ArcGIS 10.3 server and GeoEvent Extension, I could not log on with the previous user 'arcgis' and its pw 'manager' any more on to GeoEvent Manager.

Where can I reset the login credentials?

with much thanks,

Moon One

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SindreEngh1

In GEP 10.3 you have to log in with the ArcGIS Server primary site administrator, the GEP admin (arcgis/manager) have been removed,

Sindre

AshleyNewby

I'm working with 10.4.1 on a Windows Server 2012R2 and am locked out the GeoEvent Manager. I can log into Server Manager just fine. I even reset the Server Manger password, but it's like it's not syncing to GeoEvent Manager. I tried arcgis/manager too and it didn't work. Even uninstalled GeoEvent and reinstalled it. Any suggestions would be great, thanks!!

Ashley Newby

ChrisBeyett

Hi Ashley,

I just encountered this behavior myself on a testing environment I was configuring. What fixed it for me was to stop and start the GeoEvent Windows Service, and clear the browser cache. After that I opened a new private browser just to rule out a cache and I was able to login with the Primary Site Administrator. From what I've noticed so far this behavior is erratic at best, but there are not corruptions as far as I can tell. The browser is simply failing to pass the token to the ArcGIS Server for verification, and it's happened so infrequently that I have not had a chance to examine it with Developer Tools. Let me know if you've done this already or what the outcome is if you try.

-Chris

AshleyNewby

Hey Chris,

Thanks for the quick response! The Primary Site Administrator is the same credentials to get into Server Manager correct? If so, then I still cannot get into to GeoEvent Manager. I stopped the GeoEvent service, then the Server service > cleared both IE and Chrome cache > then started the Server service, then the GeoEvent service. Still locked out of GeoEvent Manger. I tried with localhost and my machine name in the URL just to see if it made a difference. Dev tools said "Error 500 bad gateway". Any idea where to go from here?

Thanks!!

Ashley

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