Print Add-in Failing

Question

When trying to use the new (3.0) print add-in with my export web map service hosted on my local server I am having requests fail when certain layers are turned on. The layer I have issues with is a map service layer that I am hosting on the same server as the export service.  Any ideas? I do not understand why it would say unable to connect to the map server as the arcgis account should have access to all the services and underlying data on that server.

Error executing tool.: Layer "HOPolicies InForce": Unable to connect to map server at http://myserver/arcgis/rest/services/Entities/InForce/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

BrianLeroux · Answer

Hi,

Why would you need to use the Print add-in when the Print tool is the core functionality of the Viewer? Try using this tool with a sample printing service to see if it works for you:

http://servicesbeta2.esri.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task

Thanks for the reply.
 
The print tool is what I am using. I call it an add-in because, "The Print Tool is a production-ready add-in that allows users of the ArcGIS Viewer for Silverlight to print their maps.".

I have configured the tool to use my service as well as the sample service located at http://sampleserver6.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task with the same results.

AlexeyTereshenkov · Answer

Hi,

Why would you need to use the Print add-in when the Print tool is the core functionality of the Viewer? Try using this tool with a sample printing service to see if it works for you:

http://servicesbeta2.esri.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task