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Why does my GP Service Crash ArcMap?

MaryEllen_Perko

Hi. Does anyone have any insight into why a particular, simple, GP service would crash ArcMap when I execute it? The service performs a select on an uploaded shapefile and returns the selected features. It publishes without errors, I don't see anything in the ArcGIS server log. And other similar gp services work fine. I'm stumped. This one looks like the following. I've recreated it a couple of times. I've tried it with a query statement and without.

This is using AGS and ArcMap 10.3.1.

Oh, and it is fine when deployed in my sandbox environment, for what that's worth.

Thanks.

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mody_buchbinder

Try to put your server in higher log level (info, verbose) and see if you can get more information

MaryEllen_Perko

Thank you for the suggestion. There are no "Severe" or "Warning" messages. All other level messages use the word "successful" a lot so nothing is jumping out at me. But then, I don't necessarily know what to look for.

Thanks again.

Scott_Prindle

Hey Mary,

In the geoprocessing service's properties, under Parameters, make sure the Message Level is set to Info. This will improve messaging on the service while it's running.

Additionally, when ArcMap crashes are you submitting a valid email address with the Error Report? This can help inform Esri of how the software is crashing, and if there is a patch or fix we can reach out to you with more information.

Thanks,

Scott

MaryEllen_Perko

Thanks for the suggestions. I have the messaging set to "Info". And for what worth, these are the only messages generated when I execute the tool:

And regarding the valid email address, I've done so.

Thanks again.

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