Tracker service: AGOL hosted (we do not have ArcGIS Enterprise or Portal) Mobile Device: Android Galaxy Note 10+ Tracker v 19.4.0 I am unable to launch the Tracker app when attempting to sign in with ArcGIS Enterprise and receive the error: "The server you are trying to connect to (https:// ) cannot be verified" My coworker using iOS is able to sign in just fine. We are both licensed and have been added to the list of users of the tracker view. Have uninstalled/re-installed, cleared app cache, and just about out of options... Thought I'd post to see if there's any quick solutions. Thanks!

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Server cannot be verified

JamesCrandall

Tracker service: AGOL hosted (we do not have ArcGIS Enterprise or Portal)

Mobile Device: Android Galaxy Note 10+

Tracker v 19.4.0

I am unable to launch the Tracker app when attempting to sign in with ArcGIS Enterprise and receive the error: "The server you are trying to connect to (https://<our AGOL org url>) cannot be verified"

My coworker using iOS is able to sign in just fine. We are both licensed and have been added to the list of users of the tracker view.

Have uninstalled/re-installed, cleared app cache, and just about out of options... Thought I'd post to see if there's any quick solutions.

Thanks!

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Accepted answers

Anonymous User

This was resolved offline, there were two issues.

1. The certificate at http://tracker.arcgis.com was invalid - the development team addressed this.

2. There was an issue with the organizations proxy server and intermediate certificate - this was resolved by the organizations IT department.

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JamesCrandall

Another co-worker with an Android device has no issue and authenticates successfully.

Is this an issue with the tracker.arcgis.app domain, our own adfs network or is it just something with this particular device?

Anonymous User

I think the released version of Explorer (released in 2018) does not block un-trusted hosts. If you install the Beta version of Explorer (2020) it should block untrusted hosts similar to Tracker.

JamesCrandall

I forgot to mention: I have Explorer installed on the same device and when I go thru the same sign-in process it completes successfully.

JamesCrandall

Hi Aaron -- thank you for the reply! I'm unaware of any certificate requirements and will take a look at the thread you've referenced.

Anonymous User

It's probably something to do with your SSL certifcate. Does your Android device have the certificate for your portal installed and trusted?

There's some information about it in this Collector thread:

https://community.esri.com/thread/203945-collector-for-arcgis-the-server-you-are-trying-to-connect-cannot-be-verified

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