Features generalized too much in Map Viewer

BenKammerer

I have a polygon feature service that represents a network of utility easements. Individual features are divided by each parcel the corridor crosses. Features are 100' wide and range from dozens to thousands of feet long. In Map Viewer, this layer draws correctly at zoom levels 12 and above. At smaller zoom levels/scales, the feature geometry starts to generalize and gaps appear between features in the map. The size and location of these gaps is different at different scales, but is always consistent at a given scale. Gaps appear to be where features are most nearly horizonal or vertical. I don't have the same issue with line features or polygons that are not so linear. Any thoughts why this is happening? Is there any work around to make the features display correctly?

Screenshot 1: Gaps appearing in features

Screenshot 2: Zoomed in generalized features before they smooth out

 

BenKammerer

• Is this layer a Hosted feature layer, or an ArcGIS Server feature service/map service?
  ArcGIS Server feature service

• Does the issue occur in Map Viewer only or also in Pro when viewing the service?
  Map Viewer only

• Do you have any display filters, feature reduction, or scale-dependent visibility configured?
  None that I can see in Map Viewer.
  Some aspects of our portal are locked down, e.g., I can't see the optimization section of the settings on the feature service, which my research on this issue suggested may be helpful. I can reach out our portal management team, but it would be helpful if I could figure out exactly what I need to do.Thanks!