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I can´t see "My Portal" in my ArcGIS Location Platform Account

spomegarCommunity

Dear Sirs,

I am experiencing problems with the display of "My Portal" in my ArcGIS Location Platform account. I can log in to my account correctly, but when I try to access my content, the page does not load; it remains blank. The following error appears:

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spomegarCommunity

The error was due to an outdated version of Chrome for Windows 10. I've updated Chrome and everything is working correctly now. I hope this helps someone else if they experience the same problem.

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spomegarCommunity

Sorry, I can't attach the image I wanted to show you, so I'll write the error.

The error is:

"Uncaugh DOMException: failed to execute 'registerProperty' on 'CSS': The initial value provided does not parse for the given syntax".

Could you help me, please? And if you know how to insert an image in the post, please, tell me.

Thank you,

John-Foster

can you describe what page you are on (URL) and what browser are you using?

spomegarCommunity

The URL os https://spomegar.maps.arcgis.com, the URL feom muy portal of ArcGIS Location Platform.

I am using Chrome.

I can see this URL by my mobile, but not by my PC. The error is the one what I decribed.

spomegarCommunity

Regarrding the error that appears when I press F12, I was able to load an image from my mobile device. I can open this Page (URL) wihtout any problem on my mobile device. My content from my ArcGIS Location Platform account appears, but not on my laptop. My laptop's operating system is Windows 10 Pro. Several weeks ago I had not any problem in seeing my content. Can anybody help me please?

DOMException.PNG

John-Foster

looking at the error image it appears there is something wrong with loading the portal with your account or subscription. the only way to determine this is to contact Esri Technical Support. https://support.esri.com/en-us/contact

spomegarCommunity

Thank you John,

I wiil contact with Esri Technical Support to solve the problem. Then, I'll come back to explain what is hapenning with my accounts, because I have the same problem witn AGOL account.

Regarsd

spomegarCommunity

The error was due to an outdated version of Chrome for Windows 10. I've updated Chrome and everything is working correctly now. I hope this helps someone else if they experience the same problem.

John-Foster

I'm glad you have this sorted out and identified the problem, Esri does publish browser support at https://doc.arcgis.com/en/arcgis-online/reference/browsers.htm

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