We have a storymap tour that uses URL's to show the photos and this morning none of the pictures are appearing. I am still able to access the photos via the web and they are linked in AGOL - appears to be a bug from the update?
I checked this morning, on and off VPN, and now everything is drawing as expected. Not sure what was going on, but thank you for your time looking into it!
@KG_427 Is this a public storymap we can take a look at. Could you also confirm that the field for the image url is still being correctly detected in your map tour data source options?
Yes, here you go - this is the collection https://storymaps.arcgis.com/collections/8e78b03f9db34e43869dbced4f3471f6?item=1
Here is one of the individual stories - https://storymaps.arcgis.com/stories/0a8ba140ead340c9818f2de973d2ae75
Yes, the map tour is pointing to the "PIC_URL" field
@KG_427 We tested this story on a variety of systems and the images do appear for us. Could you try loading this in an incognito browser or clear your browser cache and try again?
How weird, I am now able to see them on my phone, however neither my coworker who is at home nor me in the office can get them to display on our work computers, even after clearing cache or using incognito... .. I'm glad to see that it's working for people outside of the two of us though. The image below is from incognito after clearing cache and history.
Thanks for checking this for us - I will try again later today and see if I am able to view them.
@KG_427 -- It's possible a VPN might be affecting things. Are either/both of you using a VPN connection?
Yes, however, I switched my laptop to our publicly available wifi to test that a bit ago, cleared cache, checked incognito and it was still showing as broken images.
Hmm, that is odd. I think the next step is to please contact Esri Support so they can help you troubleshoot what is going on on these particular machines where you are seeing the issue.
Thanks for the update and we're happy to hear things are working as expected now. Please let us know if you encounter this again.
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