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Has deeplinking from Collector to Survey123 stopped working for anyone else on iOS?

Guidovan_der_Kolk2

We have a webmap that we use from Collector to open up a Survey123 form. It seems to have stopped working on my iPad. It still works when I open the webmap in Explorer on iPad. It also still works from both Explorer AND Collector on Android. Is anyone else experiencing this issue?

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IsmaelChivite

Hi. Collector for ArcGIS 10.4.2 is now available in the iTunes store. This version includes a fix to the deep-link capability.

All comments

JamesTedrick

Hi Guido,

This was a known issue in Collector 10.4 and should have been fixed with the 10.4.1 version of Collector (released Friday) - have you upgraded the application to that version?

Guidovan_der_Kolk2

Yes I have. As a matter of fact it was working fine for me until the update, so it seems it might actually cause the issue.

MarkSlaten1

Hi James and Guido,

When I upgraded to Collector 10.4.1in iOS, I lost all ability to link to my Survey123 forms in Collector - I realize that there was a bug with the 10.4 release that did not allow the "deep" link to automatically open Survey123, but that bug did not seem to get fixed in this new 10.4.1 release - it actually made things worse. This should be fairly easy to replicate from the ESRI side?

Mark

Guidovan_der_Kolk2

Not only should it be easy to replicate, I think ESRI should have a look a their testing policy. For us this is critical functionality that got broken. We'll be falling back to webapps or Explorer for the time being, but are not at all happy with that.

BrianHiller

I am having the same issue, the problem is being seen on all iOS devices. I see it on my iPhone and iPad and the devices of multiple field crews we have out working on a project.

JamesTedrick

Hi all,

We have verified the issue in Collector. As a workaround, a link that is in the attribute table now works (that functionality was broken previously). We will be working on a fix as quickly as we can.

BrianHiller

Is it possible for you to supply the older version so that we can get field staff who updated the application back working again?

MarkSlaten1

Brian,

I feel your pain and need to do the same (restore v 10.4 on the iOS devices). I figured out a way to do it through iTunes if this is any help to you - some of these steps maybe overkill, but I wanted to be sure that I was able to grab the correct older version of Collector and install it:

1) Grab an iOS device that has the older version of Collector on it (10.4)

2) On your PC/Mac - delete all older iTunes backups (you can google how to do this)

3) Plug the iOS device with Collector 10.4 into the PC/Mac and open iTunes

4) Find your iOS device in iTunes and select "Manually Backup and Restore" - "Back up Now"

5) After it has finished backing up, disconnect the iOS device from the PC/Mac

6) Grab all of the iOS devices that had installed Collector 10.4.1 on them and remove the Collector application from the device.

7) Plug in each device into the PC/Mac and open iTunes

😎 Find the iOS device in iTunes and select the "Apps"button on the left - find "Collector" and select "Install" - this will install the backup copy from step 4.

9) Select "Done" on the bottom of the iTunes screen, and it will automatically install the older Collector version.

10) Voila - you should now be running a version of Collector that works with Survey123.

I am going to try my best to get on the beta test group for Collector, and I would suggest you do the same. Our business process/function is so heavily reliant on Collector that I live in fear of each version update 'breaking' things - like what just happened with this release. Good luck to you, and I hope that you did not lose too many field hours trying to fix this issue.

mark

AmitKokje3

As a quick fix workaround, I deployed a simple WebAppbuilder App with same web map. The survey 123 custom URL link configured in the custom attribute popup. The app provides geographical interface with selectable features. Survey 123 can be launched through attribute popup.

Only downside, WebApp can not work offline as Collector do. But it provides an intermediate solution, until ESRI fix this issue.

IsmaelChivite

Hi. Collector for ArcGIS 10.4.2 is now available in the iTunes store. This version includes a fix to the deep-link capability.

Guidovan_der_Kolk2

A lot of thanks for the quick action! You guys deserve a merry Christmas now.

MarkSlaten1

Kudos to your team for fixing this so quickly- testing 10.4.2 confirmed that the URL links are working again. Thank You!

mark

Jade_Freeman

I'm having a similar issue with 10.4.2 (iOS) except in my attribute template popup, I'm configuring links to open other maps in Collector (i.e. arcgis-collector://?itemID=xyz). If I long press on one of these links and choose the copy option then paste the link into Safari it successfully opens the new map in collector. I have seen in other posts that Collector now opens all urls in an exteranal browser (Safari) but this does not seem to be true - 10.4.2 still opens them in a Collector browser window. I suspect if it opened them in an external browser, the custom url scheme would work.

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