Can't publish a story map to public

RussGreen

Hello!  I have an individual account but cannot publish my story map to public. Publishing private works fine.

When I try to publish to public, I get this message after it goes through "checking" and "publishing" and then returns to my story map: "There was a problem publishing your story." It's a little box that slides out from the upper right hand corner.

I've searched in this forum and others but haven't found the answer. I've made a duplicate of the story map and began systematically deleting elements (pictures, links to videos and outside webpages). But even when I get down to the barest bones story map I still can't publish to public.

I've checked my profile, etc and made sure one of those settings is also "public."  Maybe there are other settings I need to adjust.

This seems like a admin issue rather than and issues with story map content (I think!). I even made a story map with just a couple images and text fields, and that would not publish to public. 

Any help is MUCH appreciated.

oevans_storymaps

@RussGreen - Yes, sorry for the delay. We were looking into this.

From the information you provided, it looks like you signed up for a trial subscription account. A trial account expires after a period of time and will have limited capabilities if it is not converted to a paid subscription.

On the sign up page, you'll want to use the link at the bottom of the page if you want a free public account.