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Cannot change ownership of Data Store items

DanNarsavage_IDWR

Logged into ArcGIS Enterprise v11.5 as an administrator, we cannot change the ownership of any item of type "Data Store". The portal simply reports "Error Unable to change owner" with nothing in the Portal logs. The Server logs contain this for approximately the same time . . .

Webhook log: Error in Webhook Processor. init WebhookProcessors failed. Initialize Webhooks Database failed.Create Webhooks Database failed. Could not connect to the ArcGIS component at URL 'https://MY.DATASTORE.SERVER:2443/arcgis/datastoreadmin/createWebhooksDatabase'. The ArcGIS component on that machine may not be running or the machine may not be reachable at this time.Error: Connect to MY.DATASTORE.SERVER:2443 timed out.

. . . but I'm pretty sure that's unrelated since I'm not talking about ArcGIS DataStore, but rather about items representing data stores registered with ArcGIS Server; plus I tried re-homing multiple items on multiple occasions, and this error only shows up in the logs once.

Some other observations:

The data stores in question *do* validate for their server
The items in question are *not* shared with *any* groups, so that rules out the easy shared-update-group diagnosis.
We recently upgraded this instance from v10.9, and we're having no such troubles in other environments still running v10.9. Is this a bug introduced at 11.5, or something caused by upgrading from 10.9?
I've tried making new data store items, and I've had the same trouble with them as with ones that have been around since before our 10.9-to-11.5 upgrade.

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Accepted answers

ArchitSrivastava

Hello @DanNarsavage_IDWR

I was thinking more along the privileges of the user to whom you are trying to assign this item like is that a "Publisher" or "Administrator" of any custom role?

But, while looking, I found the below. So it's submitted as a BUG:

BUG-000178457 : Managing datastore items returns the error message "Can't change owner on item in the Enterprise portal".

https://support.esri.com/en-us/bug/managing-datastore-items-returns-the-error-message-cant-bug-000178457

Hope it helps!

All comments

DanNarsavage_IDWR

Esri support confirmed this is the same bug that you mentioned, despite the error messages being slightly different. Thanks!

DanNarsavage_IDWR

Step 1: Cry into my beer.

The only workaround I've come up with is deleting the item and re-creating it under the desired account. But that's not available to me since I don't have the credentials for the target account. But luckily, the two instances we've migrated so far are our development & staging environments, so I've got latitude to break things there. I've been able to delete a data store and re-create it under another account (just not the one I want to own it). Even more luckily, I only need to re-home the data stores in our development environment, so deleting & re-creating is what I'll do.

Note to anyone who has to delete/re-create data stores in production:
After I'd deleted the data store, I confirmed it was truly gone in Server Manager, and then I tested a referenced map service that uses said data store. To my surprise, the map service still served data! But before I do this in production, I'd definitely do that a few more times to ensure that my one experience wasn't a fluke.

MikeVolz

Dan:

Out of curiosity what will be your workaround for this bug as this seems like very important capability to have?

DanNarsavage_IDWR

Thank you again! I've been trying to transfer the items from one admin to another, so privileges shouldn't be a problem. I've seen that bug in my travels, and since the error message is different, I've assumed the issues are (at least slightly) different. On the other hand, we just yesterday upgraded another instance from 10.9 to 11.5, and I had the presence of mind to try moving a data store in that instance beforehand. It worked fine. After the upgrade, the same thing fails with the same message I get in the first instance. So now I'm sure this behavior is specific to v11.5 (or at least v11.x). I'll submit a support request and let Esri toss it on the pile of that bug or make another pile for a different bug.

ArchitSrivastava

Hello @DanNarsavage_IDWR

I was thinking more along the privileges of the user to whom you are trying to assign this item like is that a "Publisher" or "Administrator" of any custom role?

But, while looking, I found the below. So it's submitted as a BUG:

Hope it helps!

DanNarsavage_IDWR

Thanks for your question! Unfortunately, I've already tried deleting and re-creating them. Same problem exists for the newly-created items.

MikeVolz

Are there any Data Stores that you could try deleting and then recreating so the Data Store has only been in enterprise 11.5?

DanNarsavage_IDWR

Another good thought. Alas, they do all validate. I've added that to the "other observations" section of the original post.

ryanuthoff

Darn, I was hoping it would give more useful information than that......At least something a little more specific.

It might be worth seeing if the data stores registered with the server validate in ArcGIS Server Manager. I'm not sure if there are any dependencies regarding that. Like Portal verifying the data store validates before it can change ownership or something like that. I'm doubting that's the case though, but might be worth checking.

DanNarsavage_IDWR

Good call! Thanks for the idea. Alas, all I see is a 200 response code to the "reassign" POST request, with this response body . . .

`{"error":{"code":500,"message":"Internal Server Error"}}`

ryanuthoff

I haven't heard of this issue before. But one thing that might give you more information is watching the internet traffic when you get this error. Like opening up dev tools in your browser and seeing if it provides any additional information when you make the request to change ownership.

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