ArcGIS Object Datastore Backup Issue

Question

Hi Team,

I am facing an issue while attempting to back up the ArcGIS Data Store (Object Store). Details are given below:

ArcGIS Enterprise Version - 11.5

Error encountered: Machine 'https://xy.xy.xy:2443/arcgis/datastoreadmin' returned an error. 
'\xy\datastore_backup\Object\oz_3b21sf1-20250908154859891\oz_3b21sf1-20250908154859891 
(The network name cannot be found)

Note - In the same backup location, two folders exist: Relational and Object. Relational datastore backup completed successfully. Issue occurs only for the Object store backup, which fails with the error above.

Kindly help me with troubleshooting this issue.

Thanks & Regards,

Kristofer

Kristofer · Answer

Hi @Leena_Abdulqader,

I have also checked the Data Store logs but did not find any relevant entries regarding the backup activity.

Additionally, I attempted validation through the Admin endpoint, and the validation completed successfully without any errors.

Thanks & Regards,

Kristofer

Leena_Abdulqader · Answer

Sorry about that! Check the \arcgisdatastore\logs\\datastore\datastore.log around the backup attempt time. This often contains the precise cause (e.g., “path length exceeded” or “network share inaccessible”). Could you also describedatastore Try validating it from the ArcGIS Server admin endpoint, too. Maybe it will give you a clue. https://support.esri.com/en-us/knowledge-base/how-to-validate-arcgis-data-store-000022348#:~:text=option%20in%20the%20ArcGIS%20Server-,admin%20endpoint,-Log%20in%20to%20the%20ArcGIS

Kristofer · Answer

Hi @Leena_Abdulqader

Thanks for the quick support!!

I have tried all possible options to troubleshoot the issue:

* Verified the storage of the drive, and there is sufficient free space available.
* Changed the backup path and tested with different locations.
* The user is a domain user with full rights on the backup folder. Checked read and write permissions to the user.

Additionally, when validating the ArcGIS Data Store through ArcGIS Server Manager, the validation is also successful, and there are no issues reported from the server side.

Thanks & Regards,

Kristofer