rd.lock issue with webgisdr

Question

Hi all,

I'm running the WebGISDR tool for one of our ArcGIS Enterprise environments (version 11.1). It's been working fine until recently, when I started encountering this error on the Backing Up Server stage

{ "code":500, "messages":[ "Export operation failed. M:\arcgisserver\directories\arcgissystem\arcgisinput\[MapServiceName].MapServer\extracted\cd\[somegeodatabase].gdb\[FeatureClassName].[hash].rd.lock (The process cannot access the file because it is being used by another process)" ], "status":"error" }

This is a MapServer for a Hosted layer.

I’ve already:

* Stopped the associated MapServer service via Server Manager

* Confirmed the .rd.lock file remains present after stopping the service

* Attempted to inspect which process holds the lock using Task Manager, PowerShell, and Process Explorer (even as Administrator), but cannot see command-line details for any ArcSOC.exe processes

* Restarted the ArcGIS Server service entirely — still no success

Has anyone else seen this behavior where a .rd.lock file in the extracted service workspace causes the WebGISDR export to fail, even after the service is stopped?

Any advice on how to track down or forcefully release this lock safely? Would love to avoid a recurring restart of Server just for this.

Thanks.

NewEdgeSupport · Answer

Oh glad you got it working.  It's so comforting to have a working backup in place.

JonathanDandois · Answer

This "might" have done it?  Stopping the service and trying to delete the rd.lock files didn't work, it still said they were held by an ArcSOC. However, the service account did not have access to the arcgisserver folder, i updated that and webgisdr ran to completion without any issues.

LavanyaVasudevanNES · Answer

Hey Jonathan, have you tried to give the M:\arcgisserver folder full control access to the service account?  Maybe not having the permissions to the folder is causing the lock to not be released while running webgisdr.