Broken Feature Service Links and Errors in Asset Management Layers

Question

Hi everyone,

We’re currently experiencing multiple issues with our ArcGIS Online asset management system. Several feature services are returning errors, and the associated layer links appear to be broken or inaccessible in our web maps and apps. This is preventing us from properly viewing, editing, and managing our asset data.

We’ve attempted basic troubleshooting steps like refreshing the services, checking sharing permissions, and validating web map configurations, but the problems persist.Has anyone else encountered similar issues recently? Any insights or guidance on how to resolve broken service links or restore functionality would be greatly appreciated.

Thanks in advance for your help!

—
N.R. Rajasurendran
GIS Developer
Gulf Coast Water Authority

MErikReedAugusta · Answer

For anyone else landing on this post today chasing the same issue: There appear to have also been intermittent outages in the authentication servers.

My officemate's ArcPro has logged her out multiple times today, as the service seems to go up & down.  About 10ft/3m away, I've only had it log me out once.  The coworker about 5ft/1.5m from me on the other side hadn't experienced it at all, yet, as of an hour ago.

And I've heard the same sorts of things from colleagues across the industry.  People sharing an office aren't seeing the same behavior at the same time from the authentication services.

I think we're all just gonna have to batten the hatches on our individual organizations for today and hope ESRI quickly locates & fixes whatever bugs were introduced to the servers.

I imagine there will be some interesting conversations at UC in a couple weeks.

Nadesu_RRajasurendran · Answer

Thanks for the update, Holly.

We’ve been experiencing several issues today across ArcGIS Online—broken feature services, missing layers in print outputs, and general instability. Good to know it’s related to the June 2025 update.

Following the ArcGIS Online Health Dashboard now for ongoing status. Please keep us posted on any resolutions or recommended workarounds.

Best regards,
N.R. Rajasurendran
GIS Developer, Gulf Coast Water Authority

HollyTorpey_LSA · Answer

Everything related to ArcGIS Online is having issues today because of the June 2025 update: ArcGIS Online Health Dashboard