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No Print Templates Available

CarsonMorton

I have people in the office that occasionally export pdf maps from our online map. They've just run into an issue doing that. There are no templates when you hit the template button

just a blank list

and without a template the export button is disabled

Was there something in the last update? Do I need to create my own template? (not sure if I can do that with our subscription level)

Thanks!

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Accepted answers

ZaraMatheson

Hello, This should be resolved now. Please let us know if you continue to see issues.

All comments

TrentonWalker

They're gone again for me, with the exact same situation as listed above.

Edit: They've returned after a few hours. Still no idea what causes this and if it's on our end or Esri's end.

ZaraMatheson

Hi, Thanks for reporting. This should be working again. Sorry for the inconvenience.

Jessy_Faas

They have disappeared again for us.

ZaraMatheson

Hi, sorry about that. It should be resolved again.

JonPocock

I have noticed that the print templates have disappeared again in the last 24 hours.
Has there been a recent update that might have disrupted these again?
Same issue as described above.
Creator Licence / Administrator role

ZaraMatheson

Hello, This should be resolved now. Please let us know if you continue to see issues.

StevenHills

I also experienced this today😖. I checked a couple different browsers and the same result. I logged out of all applications and ArcPro, rebooted my machine, logged back in, and voila the templates were back.
Or perhaps there was a glitch in the matrix and was refreshed on the cloud side of the AGOL software.

DarylHuckle

ive got the same issue. really frustrating

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