Random 404 errors when clicking on HUB calendar events

EricKriener

I have an upcoming events card on my HUB site and we are getting 404 errors when people click on the links to the events. I've had it 404 on one browser but show up on a different on side by side on my screen. I've had someone tell me that they were getting 404'd and I've been able to pull it up.

I've also had them 404 when in the HUB Events page when trying to edit them.

Here's the HUB site: https://www.gosarpy.com/

Has anyone else had this happen to them?

Randy_Weber

Hi @EricKriener 

 

@AndrewTurner forwarded this to my attention. I did some additional investigation into this issue. My observations are that a 404 is not observed when navigating to the event's page when clicking a link to the event's page within the Hub application, but a 404 is observed when attempting to navigate directly to the URL of the event's page.

Upon debugging our application, it appears that Andrew's suspicion is correct; there were multiple events created with the same title. When an event is created, Hub generates a "slug" for the event (a user-friendly URL segment, derived from the event's title). A bug exists today where depending on a combination of the user creating the event and what access (public, org, private) is selected when creating/publishing the event, a duplicate slug can be generated that conflicts with slugs of other previously created events.

In your case, the event in question has a duplicate slug and upon navigating directly to the event's page, the wrong event record is actually being fetched. The event record that is incorrectly fetched is associated with a different site than the gosarpy.com site, which then results in the 404 that's observed.

Unfortunately, simply resaving the event with a different title doesn't regenerate the event's slug. My guidance to you would be to delete the duplicate events that are resulting in a 404 error and recreate them with a title that contains some unique text so the subsequently generated slug is guaranteed to be unique.

It's worth noting that the Hub team has been working diligently on a new version of our events feature which includes a number of improvements in contrast to our current events offering, including a fix for this known limitation/issue. Work is nearly completed on that project and we expect to release it to the public in 2025.