ArcGIS Pro will not start anymore

BillSmith

Hello,

I maintain an application that uses the ArcGIS Pro SDK, so I am often installing/removing different versions to compile against.  The lasts time I tried to install 3.0, it wouldn't start.  So I checked ArcGIS Pro and it wouldn't start.  I've tried un-installing, repairing, cleaning the registry, wiping all files on the hard drive related to PRO.

Nothing works.  I just keep getting this in the Event Log.

 

Faulting application name: ArcGISPro.exe, version: 3.0.6.36057, time stamp: 0x6216d2c0
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4717, time stamp: 0x16b0a901
Exception code: 0xe0434352
Fault offset: 0x000000000003b699
Faulting process id: 0x87c0
Faulting application start time: 0x01dafa07bc789553
Faulting application path: C:\Program Files\ArcGIS\Pro\bin\ArcGISPro.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c57fb378-b77d-4d0d-beb7-09cd267877ed

I was about to call support, but I thought I would post here first.

 

Thanks,

-Bill

DanielFox1

Hi @BillSmith 

Sorry to hear that you are having this issue. Based on the error message you quoted above here is the respective Microsoft page around the KernelBase.dll 

https://learn.microsoft.com/en-us/answers/questions/1180906/geeting-error-while-running-custom-service-faultin

If you have not attempted a clean uninstall (see documentation below) I would then consider the link above if possible. 

https://support.esri.com/en-us/knowledge-base/how-to-perform-a-clean-uninstall-and-reinstall-of-arcgi-000030419