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Collaboration time out

TL2

I have multiple workspaces that are timing out. I have created new workspaces in my collaboration and they too time out once adding a FC.

The request to import replication package on the portal with id 'b33b17fa-348e-4540-b3fb-18af8928fedc' timed out. The job '05a73d26b7e04ccfad215cf7079fd6f4' on portal 'https://mmmm.maps.arcgis.com' timed out.

Anyone else experiencing this?

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Accepted answers

LisaDong

@valenj88 @DavidColey @KatherineStaley @MichaelJenkins

If anyone is encountering this issue, please log a case with Technical Support.

All comments

dcoley

Yes - one of my older collabs did also sync successfully. I should note again that all my 'production' collaborations are Distributed>Send Content>By Reference>Scheduled Interval.

KatherineStaley

Unfortunately, mine failed again. Should I open a ticket?

LisaDong

Hi Katherine, please test again when you have an opportunity.

dcoley

A new collab I set up yesterday to replace an existing failed collab just tested ok - it sync'd its 3 large portal hosted feature layers by reference to our agol. Now I'm going to test one of my older collabs containing hosted feature layers.

dcoley

Tech support notified me of the fix. I'm running a scheduled sync at 11:30 - hopefully will work

KatherineStaley

Glad your sync is working! Unfortunately, our sync just failed again.

Alex_at_Exprodat

We had failures from ArcGIS Online collaborations to both test and prod Enterprise 11.1 environments. As with others, the step "Export and download peer replication package" was timing out after 2 hours.

This started on Friday, 9 August and failures continued through yesterday, Tuesday, 13 August. As of today, Wednesday, 14 August, all collaborations appear to be syncing normally again with no failures.

We did not take any action on collaborations such as removing/re-adding workspaces, deleting collaborated items, unsharing/resharing items, etc. We just left it alone and everything is working again.

Hope everyone else finds their collaborations working normally again today!

dcoley

Tech support contacted me last night with the following:

This is ***** from Esri Support Services, writing in reference to case #03698316. I have taken ownership of the case and will work with you to reach a resolution.

Based on the notification, I understand that you are reaching out about BUG-000169932: Collaboration Timeouts in ArcGIS Online. Please be informed that the bug you mentioned is related to the current service disruption, which is affecting multiple organizations.

Our operations team is actively working to resolve the issue, and I will keep you updated with any new information regarding this incident. Additionally, I have attached the bug to your case, and you can view the status of the defect through the following link

My Esri > My Organization > Support > Search for BUG-000169932

So - Current Service Disruption. That makes sense to me, as there have been other flaky things with Content - like items still showing in one folder or one group after moving or deleting until I physically refresh the browser.

KatherineStaley

Replication packages are left behind only if the sync fails.

MichaelJenkins

I have logged a case as well

Rberning

We've been running into the same issue as well. Logged a case with Technical Support yesterday (requesting our server logs - and for some reason, can't download the .crpk file) - still waiting for a follow up. I see a BUG number listed below but I can't find it on the technical support website. Is there a way that the link could get provided to see what information is known so far? Thanks!

TL2

They are left behind when the sync fails.

MichaelJenkins

Are Replication Packages normally deleted from AGO after the sync is successful, or are they always left behind?

LisaDong

@DavidColey That's perfect! Thank you David~

dcoley

Ok @LisaDong I filed a support case as an ArcGIS Online issue. Case number is 03698316. I added the BUG-000169932 to the support request, and am asking support to review what has been posted here thus far.

@valenj88 @MichaelJenkins @KatherineStaley @TL2

LisaDong

@valenj88 @DavidColey @KatherineStaley @MichaelJenkins

If anyone is encountering this issue, please log a case with Technical Support.

dcoley

Wow, Ok thanks @valenj88 . I would have expected any defect with the collaborations to have shown itself back in June, after the last ArcGIS Online update.

Instead, it shows up sometime last week, probably August 9? I'm guessing a bit on the date as I've been using the python API to pause and resume syncs so that they run weekly (as opposed to daily).

Something happened with the AGOL hosts or something. Lots of things have been flaky for a few weeks now.

MichaelJenkins

OK, I see them now. They are even labelled "replication package" -- handy! For anyone else looking for these, they end up in the root folder of the owner of the workspace (group) that is part of the collaboration.

Thank you!

dcoley

Guess I spoke too soon. The collaboration I tested above only contained an old web app builder app in the group.

I'm now trying to sync a collab/workspace/group that contains my portal hosted feature layers (sending by reference to our agol host) and it is timing out. It's been 'In Progress' for like 20 minutes now.

Not too sure what to do now, except wait for esri to fix their problems.

KatherineStaley

You should see a .crpk Replication Package in the Content page of ArcGIS Online.

KatherineStaley

You should see a .cprk replication package in the Content of ArcGIS Online.

MichaelJenkins

I'm having a timeout issue on a collaboration by reference as well. Where do I look for the orphaned packages?

valenj88

@DavidColey @TL2 @KatherineStaley

Just received word that this has been escalated to the appropriate teams and logged as a defect.

BUG-000169932

No timeframe was given.

dcoley

Yeah, mine time out after like 2 hours. The good news is is that I deleted one of my collaborations, leaving the content in place in my receiving agol host. I re-created the 'by-reference' collaboration, with the same existing groups on both sides, then did the 'accept invitation' in portal, the 'accept response' in agol, then joined the workspace.

I set a new sync time a few minutes ago and the sync was successful.

@TL2

@valenj88

KatherineStaley

Our collaboration sync started timing out on 08/09/2024. It finally fails after trying to sync after 4 hours.

dcoley

Yes this began happening to me as well on Saturday night for all of my 'by-reference' collaborations, where agol is our host and portal at 11.3 is the guest that sends content to agol 'by-reference'. We've been dealing with TS Debby and so haven't had a chance to dig into this yet

I am not running any 'as-copies' collaborations, so for us, the cluster should not matter, but we are on services3.

Yes, as before, after a collaboration fail, the replication packages are left behind. In my case, I have 8 thus far.

In the past, I too would remove the packages and allow the replications to run again by schedule - but this time this is not working, they are failing again.

My only option now is to delete and recreate the collaborations, but that does not come without risk - the primary one being if the new collaboration does not work, I will have to remove the reference layers from the agol group and try and have the collaboration re-send the portal hosted layer references. And although the layer ids should stay the same, you never know how.

I would tag you guys but the '@' doesn't seem to be working at the moment either.

TL2

I did as well. My esri tech said she was able to see orphaned replication packages in her AGO account starting 8/9 like us.

valenj88

@TL2 I started a case with ESRI. We'll see if that helps because you're not getting a response here. Also I have tried to remove/readd layers from the groups to no avail. Going to try a full rebuild next.

valenj88

We're on cluster 5.

TL2

Are your services hosted on https://services7.arcgis.com?

valenj88

I've been seeing these timeouts across multiple (but not all) of my workspaces. ESRI Health Status is showing hosted services is all operational but I'm thinking they are having an issue - this all started happening on Friday for me and has happened on every attempted sync since.

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