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WEBGISDR Restore successful, but no REST services and Content is blank

MikeSchonlau

We were able to successfully run the WEBGISDR Restore process from an ArcGIS Enterprise HA 11.2 environment to a Single Machine 11.2 environment. However, even though the WEBGIDR --import process was successful and we can validate our Data Store and Hosting Server, we not seeing any REST services and all of our content is blank in Portal. Users and Groups came over fine. Any thoughts?

This is an AWS-hosted ArcGIS Enterprise 11.2 environment. Been following this blog as a guide along with the documentation.

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NicolasGIS

Seems more like a Portal for ArcGIS issue to me than datastores. What is not displayed correctly is the result of the following URL: /sharing/rest/search. Did you maybe try to reindex (portaladmin/system/indexer/Reindex ?). How does your Portal for ArcGIS content folder look like ? Was it successfully restored (ie: can browse your items and find the thumbnails and so on) ?

Disclamer: just trying to help by throwing ideas, not working for ESRI !

MikeSchonlau

Yes - the problem definitely seems to be with Portal and the REST services. It looiks like reindexing is not an option at this version based on this article. I am now more curious about the portal content directory as the old one was hosted in AWS S3 and the new one is hosted on the ArcGIS Enterprise machine. I'll take a closer look. Thanks for the advice.

Scott_Tansley

Things may have changed, certainly the diagrams have disappeared, but WEBGISDR used to require the same number of machines to be available on both production and DR environments. I know that over time it became only important that the public facing URLs was available, and that you could change the private URLs for example. However, I note you're going from a HA to a single machine DR. The documentation for 11.2 WebGIS DR tool clearly states that the HA configurations will be maintained:

When you restore a highly available ArcGIS Enterprise organization, the WebGISDR tool maintains high-availability settings for all components. (source)

My 'feeling' is that what you're trying to achieve is not a supported/expected workflow.

HenryLindemann

Hi @MikeSchonlau, can you have a look under "your_install_dir"\arcgisserver\config-store\services\hosted, is the hosted services reflecting here? if not then your webgisdr might not have backed up the hosted services, you can try export site under https://dns:6443/arcgis/admin it only exports ArcGIS Server, and import it to the new site.

Hope it helps
Henry

MikeSchonlau

Scott

Thanks for the feedback. We were concerned about that problem, but the blog post does show that HA to Single Machine is a supported operation for the WEBGISDR field. However, our existing HA environment is actually problematic anyway because we have only have one operational server (no standby). That's a long story in itself, but it is the only way we could get it working while we try to restore this to a new environment. We actually tried the WEBGISDR process to a new HA environment also, but the restore ran into problems downloading content from S3. Anyway, we are planning to try some additional restore operations as we move closer to the "desperation zone." Restoring an AWS-hosted ArcGIS Enterprise environment has been more challenging than we hoped.

MikeSchonlau

Henry

Thanks for your feedback. You are definitely on to something here. In our existing environment, our config-store uses cloud storage (AWS DynamoDb). In our restore environment, we want to use FileSystem. I checked the config-store folder on our Restore instance and none of our services are there. That is probably the root of our problem. Thanks for suggesting that. The moral of our story is that if you deploy AGE using cloudbuilder for AWS, restoring gets more complicated.

Scott_Tansley

The infrastructure can have a big impact on a lot of these things. ArcGIS Enterprise on a single machine is 'relatively easy' but there are so many variations in play by the time you bring in different cloud solutions and other enterprise building blocks. Be aware that sometimes you just have to 'call it' and start a fresh. It's a hard decision, but when migrating if you have problems in the old, then you'll have problems in the new.

MikeSchonlau

Agreed. I've been doing this a long time both with ESRI and AWS and this is not the first nor the last time I have considered the "fresh start" option. Looks like I'm headed that way here. Our experiences with Cloud Builder have not been great, so we're going back to building manually or maybe using a custom CloudFormation template. Not thrilled about High Availability architecture either - lots of moving parts. It's been more like the Highly Unavailable architecture so far for us. Anyway, thanks for the advice.

HenryLindemann

HI @MikeSchonlau, what you can do is to just copy the following from the working system to the new system,

"your_install_dir"\arcgisserver\config-store\services\hosted

"your_install_dir"\arcgisserver\directories\arcgiscache\hosted

"your_install_dir"\arcgisserver\directories\arcgisoutput\hosted

"your_install_dir"\arcgisserver\directories\arcgissystem\arcgisinput\Hosted

That will fix the server services, since it is a restore from a backup we don't have to be concerned about itemid's etc.

I am also of the opinion that your portal did not restore correctly, those unknowns looks like missing database entries in portal, e.g. they are not reflecting in portal/sharing/rest, I would just export and import portal again after fixing the hosted feature services.

Regards

Henry

MikeSchonlau

Thanks for the feedback, Henry. Unfortunately, our config-store for the working system is in DynamoDb. I haven't found any guidance on how to move that information from DynamoDb back to a file system. Looking like a rebuild for us...

JustinS

@MikeSchonlau, I have some thoughts:

Attempt to create a template hosted service in your new ArcGIS Enterprise deployment from Portal for ArcGIS home. This would help validate ArcGIS Enterprise's current functionality.
Attempt to create a new WebGISDR backup from the new ArcGIS Enterprise deployment and import back into itself.
Most importantly: I would encourage you to open a ticket with Support. WebGISDR can be particularly challenging because of all the pieces involved.

Edit: apologies, I just noticed this was an aged post.

MikeSchonlau

Thanks, @JustinS . We did finally successfully restore from our WEBGISDR backup. We've actually abandoned the HA architecture because we found that architecture was more problematic for us when deployed in AWS than the benefit we got from it (too many points of failure). Anyway, we've successfully restored from WEBGISDR backups a few times now to a single machine deployment with no problems. Thanks for your feedback anyway.

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