Experience Builder not working on Motorola One G Ace at 1:5,000

Question

When I try to view my Experience Builder App in my Smart Phone (Android), the app goes black when I get to the 1:5,000 scale. My web map blanks out at 1:1,000.

My app  is located at https://experience.arcgis.com/experience/fda187676119418dbeec62517536eeea/

The web map is combination of a vector tile service and a feature service.

idaho Trails Map smartphone.png

IMG_20190425_074741309.jpg

AlexErnst_IDPR · Answer

Refreshing this thread, please refer to the thread linked below for similar post in 11/23, for a good accumulation of facts of this as of April 2024 unresolved issue.

Indeed, Firefox on Android is a solution, but it cannot be THE solution to malfunction of zoom in Chrome and Chrome-based browsers (EG: Samsung's branded browser has same behavior as Chrome).

https://community.esri.com/t5/arcgis-experience-builder-questions/experience-builder-map-disappears-in-mobile-layout/td-p/1346680)

I will recite the diagnostic facts I have accumulated in the above thread, teaser being that the number of Map Layers set for visible=1 status has an impact on whether the screen goes blank at a given zoom level.

Rama1356 · Answer

I have been using Firefox and haven't had problems.

TonghuiMing · Answer

Hi @JeffCook1

Thanks for providing the sample app.

Here is a demo using the same web map, outside of ExB, and it has the same behavior on Andriod devices but works fine in iOS: https://jsbin.com/babiwepoqa/2/edit?html,output

I've reached out to the corresponding team to log an issue. Thanks for bringing it up.