Expired Licence removal

Question

Hi,

I have admin access on our Arc Pro account.

I cannot assign add-ons licences to users. I believe it is because one of the add-on licences, which was assigned to a number of users is expired.

I've removed this expired licence from all the users, but is still says that 1 expired licence is assigned,

I can't see how to remove this last licence.

Any suggestions or solutions would be great.

Thanks,

Mick

SamuelCanas · Answer

Hi Mick,

I´m glad you solved the issue! If this happens in the future, there might be a way to do it without having to check manually on the 1k+ user list. When managing the extension, you could try clicking on the option that says: "Manage all on page".

And then "Unassign members"

This action will apply to all the members whether is assign or unassign.

I hope this information can be helpful if situations like this happen on the future.

Have a great day ahead,

Samuel

MichaelBolger · Answer

Hi,

Got the issue solved. There was on user still with an expired licence applied to them. But it wasn't showing  in the filtered search. Had to manually search the 1k+ user list.

Thanks,

Mick

MichaelBolger · Answer

Hi,

I have Org Admin, so I can add / edit / remove users. Assign add-ons / roles etc.

The Business Analyst add-on has expired, I've removed all the users with this add-on assigned. But it still says that 1 is assigned.
I cannot see who / where it is assigned to, so that I can remove it.

I currently cannot assign add-ons to new users. I think (hope) it is because there is one expired license still assigned to an account.

Thanks,

Mick